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How do I connect an inaccessible computer to my account?

When Host software is installed on a computer but the computer is not attached to an account, the computer may show as Enabled but Offline or you see the following message: LogMeIn - not accessible - setup not completed.

This may happen, for example, if you delete your computer from your account via; the Host software remains on your PC or Mac, but it is not associated with an account.

To enable your computer for remote access, you must associate it with an account.

  1. Go to the computer that you want to be able to access remotely.
  2. Open the LogMeIn Control Panel.
  3. On the Overview tab or About tab, click Switch Account....
  4. Enter the LogMeIn ID (email) and password for the account you want to use to access the computer.

    Result: The Switch account... page is displayed.

  5. Click Continue.

    Result: The host must be restarted before the changes take effect.

Article last updated: 27 September, 2022