Change Your Email Address
If you are able to log in to your GoTo product account, you can change the email address that you use to sign in.
Note: To unsubscribe from promotional emails, please see How do I unsubscribe from your mailing lists?
Email changes for most accounts
For most accounts, you can change the email address that you use to sign in to your account and/or add a "Recovery" email address to use as a backup in case you ever lose access to your "Primary" email address.
- Sign in to My Account at https://myaccount.goto.com/.
- Select Sign In & Security in the left navigation.
- Under Email Address, select Edit.
- Under Primary email, enter your desired email address. This will be the email address you use to log in to your account.
- Under Recovery email, enter an email address (must be different from your primary email address) that you would like to use to be sent a password reset email. This is a backup measure in case you lose access to your primary email address. If the field is left blank, the password reset email will be sent to your primary email address.
- Select Save when finished.
Email changes for enforced Enterprise Sign-In only accounts
If the use of Enterprise Sign-In is enforced (i.e., not optional) for your account, you can make changes to your email prefix, but you must choose from a list of email domains allowed by your company.
Learn more about Enterprise Sign-In (SSO).
Note: You cannot set a recovery email address for an account that is enforced to use Enterprise Sign-in as the only login method.
- Sign in to My Account at https://myaccount.goto.com/.
- Select Sign In & Security in the left navigation.
- Under Email Address, select Edit.
- Under Primary email, make changes to your email prefix and use the drop-down menu to select your email domain (only domains validated by your company will be listed).
- Select Save when finished.