HELP FILE

Managing Third-Party Antivirus Software

    Monitor third-party anti-virus software running on Host computers. Manage supported third-party anti-virus software (with former Central Premier subscription and current Central Base plan only).

    For each computer covered by your former Central Premier subscription or current Central Base plan plus Security module, you can do the following:
    • Monitor anti-virus status on the Computers list
    • View detailed anti-virus information for each supported host
    • Manage supported anti-virus software (former Central Premier subscription and current Central Base plan plus Security module only)
    • Install and activate LogMeIn Antivirus on Windows hosts (former Central Premier subscription and current Central Base plan plus Security module only)
    Note: This feature only displays information on viruses that your anti-virus software can detect. It does not display information about malware and spyware. For your users to have this feature available, Anti-Virus Management must be enabled under user permissions.

    Required Host software

    • Windows: Host version 4.1.1868 or higher
    • Mac: Host version 4.1.0.5673 or higher

    Supported anti-virus software

    View a list of supported anti-virus software, sortable by support level, product name, version, and vendor.
    Support level Description
    Full support For anti-virus software that is fully supported:
    • Can read all relevant information from the anti-virus software installed on the host
      • When virus definition was last updated
      • Threat log
      • Host's real-time protection setting
    • Former Central Premier subscribers and current Base plan plus Security module subscribers can do the following:
      • Run commands on the host to manage its anti-virus software
      • Enable real-time protection
      • Check for the latest virus definition
      • Run a full scan on the host
    Partial support For anti-virus software that is partially supported:
    • Can read all relevant information from the anti-virus software installed on the host
      • When virus definition was last updated
      • Host's real-time protection setting
    • Former Central Premier subscribers and current Central Base plan plus Security module subscribers may be able to do the following:
      • Run commands on the host to manage its anti-virus software
      • Enable real-time protection
      • Threat log
      • Check for the latest virus definition
      • Run a full scan on the host
    Minimal support Can only read whether or not the virus definition is up-to-date.
    Article last updated: 18 November, 2022