LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Maintain your IT infrastructure with powerful RMM software. Discover LogMeIn Central.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • LogMeIn Returns as GoTo's IT Portfolio Brand

    LogMeIn is back as the name behind our IT products.

    Read the full announcement.
    Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Get Started
  • Admin toolkit
product logo
Back button image Back
Back button image
product logo

About the Security Center

The Security Center aims to protect against unintentionally storing credentials in LogMeIn Central.

People make mistakes. Even the best folks. Some write passwords on a Post-it in case they forget them; some keep passwords or other credentials in notes or host descriptions in LogMeIn Central. However, since these credentials are stored in unencrypted format, this can make hosts vulnerable to unauthorized access. As a preventive step, LogMeIn Central offers a monthly report tailored for your account that can assist administrators in identifying where users on their account may have stored credentials in plain text. Specifically, LogMeIn Central uses a list of the 200 most commonly used passwords and scans plain text within your account’s scripts and notes to see if any of these passwords are stored within your account in plain text.

Security Center allows Master Account Holders and users who are explicitly granted all permissions to download a report detailing suspected unencrypted credentials matching the 200 most commonly used passwords. The report is saved in Excel format after scanning the following areas in your account:

  • One2Many tasks and plans
  • Computer notes and journals
  • Installation package descriptions and notes

When LogMeIn Central finds a match within your account for any of these 200 most commonly used passwords, Security Center adds the details of the suspected credential to the relevant Excel sheet within the Security Center report to identify the host computer and the string that contains a suspected password.

Important: The Security Center report includes the suspected credentials in plain text.

How to download a report in the Security Center?

  1. In LogMeIn Central, go to Configuration > Security Center.
  2. Type your MFA code to confirm your identify.
  3. Select a report and select Download.

    Only the past six reports are available. Earlier reports are automatically deleted.

Your report is downloaded as an Excel file.

What does the security report contain?

The first Security Center report summarizes in an Excel workbook the suspected credentials (those that match the list of the 200 most commonly used passwords) that are discovered within your account. All subsequent reports contain only any remaining or new suspected credentials that have been identified based on the list of 200 most commonly used passwords. The Security Center report contains a summary sheet and a sheet for each of the nine areas within LogMeIn Central that are scanned. The report only contains sheets where suspected credentials have been identified. Below is a summary of what each scanned area within LogMeIn Central is used for and where suspected credentials may be stored within each.

Important: The Security Center report includes the suspected credentials in plain text.
Summary
Provides an overview of where suspected credentials have been identified in the nine locations within LogMeIn Central that are scanned. The Total column contains the number of suspected credentials remaining in a specific LogMeIn Central area. The Plus column contains the number of new suspected credentials that were introduced since the previous report was generated. The Minus column contains the number of suspected credentials that have been resolved since the previous report was generated. In your first report, you'll see the total number of suspected credentials in the Plus column.
Computer notes
You can create notes about your hosts either on the Computers page ( in the Note column) or on the Computer Properties page ( General Settings tab).
Installation Package
When you create an installation package to deploy the host software to multiple computers, you should add a description to your package. To see the description, go to Deployment and select an installation package. Check the Description field for suspected credentials.
Installation Package Note
When you create an installation package, you can add personal notes. To find such notes, go to Deployment and select an installation package. Check the Your personal notes field for suspected credentials.
One2Many Task script
When you run PowerShell commands on your remote computers, those commands may include suspected credentials. To find your One2Many scripts, go to One2Many > Tasks and select the task listed in the Excel sheet. Your script is in the Command to execute field.
One2Many log file path

When you set up a One2Many task to run a batch file or an executable, you can define a path to your log file. Security Center scans for suspected credentials in your folder path. To find your One2Many log file path, go to One2Many > Tasks and select the task listed in the Excel sheet. You can find the log file path in the Use custom log file field

One2Many Task note
You can add notes to any One2Many task. To find task notes, go to One2Many > Tasks and select the task listed in the Excel sheet. Check the Notes field for suspected credentials.
One2Many Task note (History)
You can add notes to One2Many tasks before you run those. These notes are stored in a read-only history; therefore, you cannot edit them, even if they contain suspected credentials. In this case, you should get in touch with the impacted users and ask them to change their passwords.
One2Many Run plan note (History)
Every time you run a One2Many plan, you can add a note to that plan. These notes are stored in a read-only history; therefore, you cannot edit them, even if they contain suspected credentials. In this case, you should get in touch with the impacted users and ask them to change their passwords.
Journal on Dashboard
Lists journal entries created directly on the Dashboard of your computers. To view a computer's journal, open its Dashboard and select the Journal heading on the right.
Note: You cannot delete journal entries. If you suspect there are credentials stored in a computer's journal, you should change those credentials at the appropriate place.

Frequently Asked Questions

Who can download Security Center reports?
Master Account Holders and users who are explicitly granted all permissions can download a report. When a user group has Grant All Permissions selected on the Properties page, users do not inherit that setting.
Important: The Security Center report includes the suspected credentials in plain text.
I can't find a past report in Security Center.
You can find reports from the past six months only and no reports from before the first report was generated. Earlier reports are automatically deleted. There were no reports generated before May 2023.
Is there a way to automatically email this report to the Master Account Holder?
No. You can only download it from the Security Center.
Can I run a report any time?
No. These Security Center reports are generated automatically on a monthly basis.
If the Security Center report shows that there are no suspected credentials found, does that guarantee there are no credentials stored in LogMeIn Central in plain text?
No. These reports only identify where one of the 200 most commonly used passwords may be stored in plain text within LogMeIn Central. These reports are meant to aid in identifying credentials stored in plain text, but have a limited scope and cannot be relied upon to identify all credentials stored in plain text.

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC