HELP FILE

About Inventory Reporting

    Central offers a variety of reports for keeping track of hardware and software inventory on Windows host computers.

    Who can use this feature? The Inventory Reporting feature is available for the following:
    Basic/Plus/Premier Subscription Modular Subscription
    • Premier
    • Insight

    To begin collecting hardware, operating system, and software information from all Windows hosts in your account, you must activate the inventory feature. See How to Activate Inventory Reporting.

    Once you have activated inventory, and if you have proper permissions, you will be able to view the following inventory reports.
    Important: When exporting reports, it is not possible to export the reports with filters applied. All exported reports contain unfiltered information.

    Hardware Inventory

    Available at Reports > Report Viewer.

    CPU
    This report has information on the type and speed of the CPU running on the host.
    Hardware History
    This report gives information on hardware installed on your host computers that has changed during a given date range.
    Hardware History (unfiltered)
    This report gives information on hardware installed on your host computers during a given date range but does not filter out anything that has not changed.
    Installed Memory
    This report gives information on the memory components installed on your host computers.
    Motherboard
    This report gives information on the motherboard chipset on your host computers, as well as available memory modules.
    Network interfaces
    This report gives information on any physical and virtual network drivers on your host computers (such as MAC addresses, IP addresses), as well as the network gateway through which hosts are connecting.
    Service Tag
    This report gives information on the Service Tag seen in the BIOS of your host computers.
    Storage Hardware
    This report gives information about the size (capacity) and type of any storage or media drives connected to your host computers (such as Disk drives, external hard drives).
    Top Disk Usage
    This report gives disk usage information such as available/used space on the hard drives of your host computers.

    Software Inventory

    Available at Reports > Report Viewer.

    Installed Applications
    This report gives information such as version numbers and update details for software installed or updated on your host computers during a given date range.
    Installed Operating System Snapshot
    This report gives information about the operating systems installed on your host computers.
    Software History
    This report gives information about software installed on your Computers and if the version number or update has recently changed over a given date range.
    Software History (unfiltered)
    This report gives information such as version numbers and update details for software on your host computers. It does not filter out software that has not changed.
    System History
    This report gives information about system level changes like logons, restarts and other system related operations on your Computers over a given date range.
    System History (unfiltered)
    This report gives information about system level changes like logons, restarts and other system related operations on your Computers over a given date range. It does not filter out system information that has not changed.
    Important: When you have more than 1500 installed computers, you can only export Hardware and Software inventory reports, but viewing is not allowed.

    Inventory Report

    Available at Reports > Inventory Report. The inventory report lists the following information and features of Computers in the account.

    • Computer Description
    • Make/Model
    • Service Tag
    • Asset Tag
    • Last logged on user
    • CPU
    • CPU Speed (MHz)
    • RAM (MB)
    • Total storage (GB)
    • Total free space (GB)
    • External IP
    • MAC Address
    • IP Address
    • Subnet Mask
    • Primary DNS
    • Secondary DNS
    • DHCP Server
    • Primary WINS
    • Secondary WINS
    • OS
    • Age of OS
    • Last boot date
    • Existing Battery
    Tip: The Asset Tag must be manually created in the Registry. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > LogMeIn > V5 > Inventory and create a String Value with a Value name of Asset Tag and set the Value data to the value you want to appear in the Inventory Report.
    Important: Please use care when accessing the Windows Registry. Consult with your IT support if you are unsure how to proceed.

    The Inventory Report can also be accessed via API. Using the public API you can request data for any chosen fields for any subset of hosts. For details see http://developer.logmein.com/.

    Note: Due to the nature of API integration and the fact that it is almost always custom in nature, GoTo Support cannot provide assistance in writing or debugging customer code. If you are new to API programming, there are tutorials available on the internet that help you understand and reproduce the examples given on this website. To find out more about API programming, visit https://developer.mozilla.org/en-US/docs/Learn/JavaScript/Client-side_web_APIs/Introduction.

    Computer Inventory

    The Computer Inventory gives information for a single host. For more information, see How to View Inventory Report Information for an Individual Computer.