HELP FILE

GoToWebinar App for Android FAQs

Need some help? Get answers to some frequently asked questions regarding the Android app below.

Can I use the app to join webinars?

If you’re running Android 5 or higher, you can install the GoToWebinar app from the Google Play Store to join webinars as an attendee. If you're a GoToWebinar organizer, you can log in and schedule a webinar but you won't be able to start it so we recommend making someone else a co-organizer or panelist.

We recommend using devices with a 1Ghz processor or higher for optimal performance.

 

How can I download the GoToWebinar app?

You can download the GoToWebinar app from the Google Play Store by logging in to your Google account that's linked with your Android device and searching for the GoToMeeting app. If you don’t see an Install button, you may not be running Android 4.4 or higher (the minimum system requirement needed to install the GoToWebinar app).

 

What are the minimum system requirements for joining a GoToWebinar session from my Android device?

  • Android 5 or higher
  • 1 Ghz CPU or higher recommended
  • WiFi or 3G connection (WiFi and headset recommended)
  • Free GoToMeeting App from Google Play

How do I join a webinar on my calendar from the app?

Webinars in the Android Calendar app sync with the GoToWebinar app so you will see a list of your upcoming meetings on the home screen. You can quickly join a meeting by tapping the name of the meeting.

Can I schedule meetings from the GoToWebinar app?

Yes, you can schedule webinars from the GoToWebinar app by tapping the Schedule a Webinar button.

Can I host GoToWebinar sessions on the app?

Unfortunately, you can't start webinars from your Android device at this time. However, you can start webinars from a computer and then join (as an organizer) from an Android device as a secondary app. This will help with managing attentiveness and likes.

Note: You must be already broadcasting the webinar from a Windows or Mac computer.

 

What are some of the unsupported GoToWebinar features?

Organizers and panelists can't do the following:

  • Host a GoToWebinar session
  • Join a session from a panelist invitation email
Attendees can't do the following:
  • Share their screen or accept Presenter Control

Can I record a session from my Android?

No, you cannot currently record sessions from an Android device.

Can I chat from the app?

Chat is currently unsupported for GoToWebinar.

Why do I see an “Unable to Join the Webinar” error?

If you manually entered the webinar ID, double check to see that you typed it correctly.

Why do I have to enable cookies to join? How do I enable cookies on my browser?

If your browser is set to disable cookies, you must first enable cookies before you can join a session. To enable cookies, go to your browser's settings and select Accept Cookies.

I prefer to dial in to the audio conference by telephone. Where can I find the Audio PIN?

You do not need an Audio PIN to dial in to the audio conference by telephone. To dial in to the audio conference by telephone, you can set your default audio to Phone by going to the Settings tab and selecting the Phone icon next to Default Audio. If your default audio is set to Phone and you join a meeting from an Android device, you will be automatically dialed in to the meeting.

You can see if you are connected to the meeting by VoIP or telephone in the Audio tab. If the organizer has provided dial-in phone numbers, you can switch to telephone by tapping Switch to Phone in the Audio Tab. In the Audio tab, you'll see a list of phone numbers associated with the session. If the organizer provides international country numbers, you can choose which country you want to dial into. Once you tap Dial, you will automatically dial in to the conference from your Phone app and will need to navigate back to the GoToMeeting app to return to the session.

 

Why am I disconnected from GoToWebinar when I try dialing in from my phone?

If you’re using a device that doesn’t allow simultaneous data and voice sharing (CDMA), you must connect to the Internet from a WiFi network to dial in using the same device you use to join the session; otherwise, you’ll be disconnected from GoToWebinar. If you aren’t connected to the Internet through WiFi, you must use your device’s mic and speakers (VoIP) or dial in with a different device to connect to audio.