HELP FILE

Why am I getting an "Insufficient Permissions" error message?

If you encounter an error message, "Your account does not have sufficient permissions to perform user management. See your administrator about becoming an Organization Administrator" then your LogMeIn account must have specific admin permissions.

Your LogMeIn account must have an admin role in the following two places:
  1. In the Admin Center at https://admin.logmeininc.com:

  2. In the Organization Center at https://organization.logmeininc.com:

To fix this, do one of the following:

  • Sign in using an existing LogMeIn admin account that already has an Organization Admin role.
  • Contact your LogMeIn account admin to request that your account be additionally provisioned with an Organization Admin role.

Once you have logged in with a LogMeIn account that has an Organization Admin role, you can proceed to Step #5 in the "Set Connections" section of Configuring the Active Directory Connector v2.