HELP FILE

Setting up Rescue Lens

  • Allowing Technicians to Use Rescue Lens
    Allow group members to start Rescue Lens sessions. With Rescue Lens, customers can use their mobile device to stream live video to a technician.
  • Enabling Rescue Lens Audio
    You can set Lens sessions to launch with an active VoIP connection between technician and customer that remains open throughout the session but can be muted by either party.