HELP FILE

Customer Data Retention

Administrators can define how personal customer data is stored or deleted within the Rescue organizational unit they are assigned to.

  • Customer IP Address Retention Policy
    By default, Rescue stores the IP address of each customer involved in a session. If you are concerned about protecting the privacy of your customers, you can choose not to save or report this data.
  • Customer Session Data Removal
    Administrators can delete personal customer data collected from sessions conducted within Technician Groups to which they are assigned. Master Administrators can delete personal customer data in the whole support organization.