About Customer User Rights During Remote Control
When you access a customer's computer, you inherit the customer's user rights. As a result, you may encounter support scenarios where the user of the remote device does not have the rights you need to fully support the machine.
To overcome this problem, you can run the Rescue Applet as a Windows System Service Local System account or Mac OS X daemon.
The following table helps clarify when this feature is useful.
|Customer's Operating System||Customer's Rights|
|Windows 7, Vista, Server 2008||Administrator, with User Account Control (UAC) activated|
|Windows 7, Vista, Server 2008||Non-administrator|
|Windows NT-based||Administrator, but you want to switch users without losing the active session|
|Mac OS X||Administrator, but you want to switch users without losing the active session.|
|Mac OS X||Non-administrator|
- How to Restart the Rescue Applet as a Windows System Service or Mac Daemon
To log on as a different Windows or Mac user, you must restart the Applet as a Windows System Service or Mac OS X daemon.