HELP FILE

System Requirements – Client Device

    The computer, phone, or tablet you use to remotely access a host computer must meet certain technical requirements.

    Important: Make sure you are using up to date, officially supported third-party technology together with the host software. The host software is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end user (latest patches and updates installed). Learn more

    PC and Mac Client-side Operating System

    • Windows 7 or newer (including 64-bit)
    • Windows Server 2008R2 or newer (including 64-bit)
    • On a Mac (including M1-based Macs): OS X 10.13 (High Sierra) or newer
    • Linux, Chromebook and Windows RT are not supported

    PC and Mac Client-side Browser

    While we recommend connecting via the Client desktop app, you can still access Host computers through a supported browser:

    • Internet Explorer 10 or newer
    • Firefox 35 or newer
    • Google Chrome 29 or newer
    • Safari 7 or newer (Mac only)
    Note: On Internet Explorer and older versions of other leading browsers, a plugin is required for a full-featured experience.
    Important: The host software is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end-user (latest patches and updates installed). See also: Compatibility with third-party products and services.

    Phone or Tablet

    Install the client on any iOS or Android device that meets the requirements shown in the current AppStore or GooglePlay listing.

    Internet Connection

    Remote control performance depends on several factors, such as screen resolution, color depth, type of activity, available bandwidth and latency.

    • For connecting and doing non-remote control work, any always-on internet connection is sufficient.
    • For remote control, we require a 1.5 Mbit/s (192 Kbyte/s) or higher connection speed on each end, as per FCC guidelines for video streaming. For optimal experience in Full HD resolution, a 2 Mbit/s (256 Kbyte/s) connection is recommended.

    For details, see How much bandwidth is required to use Pro?

    Article last updated: 27 September, 2022