HELP FILE

How to View LogMeIn Event Log Files

The host will always log the following events to the application log:
  • Service Start/Stop
  • Login/Logout
  • Remote Control Start/Stop

Follow this procedure to view log files:

  1. Access the host preferences:
    • From the host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > Advanced
    • From a client device, connect to the host Main Menu and follow this path: Preferences > Advanced
  2. Under Event Logs, click the View Files button. A list of available log files is displayed.
  3. On the list, double-click the file you want to view.

    • The active log file is named LogMeIn.log
    • Older logs are stored with the naming convention LMIYYYYMMDD.log (example: the log file for January 10, 2009, would be LMI20090110.log)
    • On a Windows host, click Download all logs in one compressed file to access all available logs in a single compressed archive

  4. You can also set the following options:
    Option Description
    Location of event logs Define the folder where the files are to be saved. Leave blank to use the default location (the LogMeIn installation directory, typically C:\Program Files\LogMeIn).
    Keep event logs for Enter the number of days for which you would like to store log files.
    Enable debug-level logging Select this option to include system events in the LogMeIn.log file. This facilitates LogMeIn troubleshooting efforts.
  5. Click OK or Apply. Your settings are applied immediately to the host.