HELP FILE

How to View LogMeIn Event Log Files

The host always logs Service Start/Stop, Login/Logout and Remote Control Start/Stop events to the application log.

Follow this procedure to view log files:

  1. Access the host preferences:
    • From the host computer, open the Pro Control Panel and follow this path: Options > Preferences > Advanced
    • From a client device, connect to the host Main Menu and follow this path: Preferences > Advanced
  2. Under Event Logs, click the View Files button.

    Result: A list of available log files is displayed.

  3. On the list, double-click the file you want to view.

    • The active log file is named LogMeIn.log
    • Older logs are stored with the naming convention LMIYYYYMMDD.log (example: the log file for January 10, 2009, would be LMI20090110.log)
    • On a Windows host, click Download all logs in one compressed file to access all available logs in a single compressed archive

  4. You can also set the following options:
    Option Description
    Location of event logs Define the folder where the files are to be saved. Leave blank to use the default location (the LogMeIn installation directory, typically C:\ProgramData\LogMeIn).
    Keep event logs for Enter the number of days for which you would like to store log files.
    Enable debug-level logging Select this option to include system events in the LogMeIn.log file. This facilitates LogMeIn troubleshooting efforts.
  5. Click OK or Apply.

    Result: Your settings are applied immediately to the host.