How do I log in to the remote host?
Whenever you connect to a computer running the remote host software, you must authenticate yourself to the host, that is, the target computer. That means you need to prove that you have the right to use the remote (host) computer by entering a user name and password that the computer recognizes. Do not enter your LogMeIn ID (email address) and password (those are the ones you use to sign in to the Client app or at www.logmein.com). This will result in Error 1326 or Error 5 (incorrect user name and password).
- Having trouble resetting your account password? - Check out our Reset Password FAQs.
- Do you need to change your Windows password on the client computer? - On many Windows computers you can press Ctrl+Alt+Del, and then click Change a password or Reset Password. If your computer uses a Microsoft account for Windows login (Windows 8 and above), follow these instructions from Microsoft.
- Do you need to change your Windows password on the remote host computer? - If you forgot your Windows password that you use to log in to the remote host, you can still reset it while you are physically at the remote host computer.
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Don't know your remote computer user name? - Learn how to find it here: Why can't I log in to my remote host computer? (error 5 / 1326 / 1327 / Login failed.)Note: Computer user names are often associated with a Microsoft email address and its respective password.
- You don't need a password to sign in to your remote computer? - Then you must set up a Computer Access Code, also known as "computer passcode". See What if I don't have a user on my remote host computer? (Computer Access Code)
- Forgot what your Access Code is? You can change it while physically at the remote host. See How to Change Your Computer Access Code.
- Not sure what the difference is between a 'host' and a 'client' computer? See What's the difference between a host and a client?
- You either have a user set up on your computer and you have to enter your login credentials to log in to your computer.
- When you switch on your computer, you can use it without first seeing a login screen.
I have a user on my computer. So which user name and password do I enter?
Most computers with multiple users or on a corporate network require you to authenticate in this way. For example, on a Windows PC you are typically forced to press Ctrl-Alt-Delete and enter your user name and password. When connecting via LogMeIn Pro to such a computer, you will be asked to enter the same user name and password you use when logging in locally.
What if I don't have a user on my remote host computer? (Computer Access Code)
On some computers you may be prompted to enter a Computer Access Code, also known as "computer passcode". Usually you are prompted to create a Computer Access Code when you install the host software to a remote computer that is not configured to require a Windows or Mac user name and password (when you start the computer, it is ready to go without entering a password). The Computer Access Code gives you assurance that only people who know the special code can access your remote computer.
How to Change Your Computer Access Code
You can create a Computer Access Code - also known as computer passcode - on computers that do not require you to enter a password to sign in. We are unable to retrieve a lost Computer Access Code, but you can change the access code directly on the remote host computer.
This procedure is only valid on host computers already set to use a Computer Access Code.
- Click the application icon and then LogMeIn Control Panel.
Windows host
Mac hostResult: The LogMeIn Control Panel is displayed.
Alternate solution: "control userpasswords2"
If you have forgotten your access code, you are required to be at the host computer to change it. If you need further assistance, please make sure you're at the host computer before contacting Customer Care. On a Windows host, you can reset the Computer Access Code without opening the Host interface using the so-called control userpasswords2 method.
- Go to the host computer that you want to be able to access remotely.
- On the host, open the Run window: On Windows 7 and 8, go to Start and type run in the Search field.
- Type control userpasswords2 and click OK.
- On the list of users, select LogMeInRemoteUser.
- Click Reset Password.
- Type and confirm your new Computer Access Code.
- Click OK to save your change.
Alternate solution: Create "LogMeInRemoteUser"
On a Windows host, you can set a Computer Access Code by creating a user called LogMeInRemoteUser. If you are not comfortable working with tools such as Windows Computer Management, feel free to contact GoTo for assistance.
- Go to the host computer that you want to be able to access remotely.
- Create the user called LogMeInRemoteUser, as follows:
- On the host, open the Computer Management window: On Windows 7 and 8, go to Start and type Computer Management in the Search field.
- In the Computer Management window, click Local Users and Groups.
- On the left panel, open the Users folder and right-click to display the menu. Select New User. The New User window is displayed.
- In the New User window under User name, type LogMeInRemoteUser (one word, exactly as shown).
- Enter and confirm a password.
Important: This password is one and the same as your Computer Access Code.
- Select Password never expires.
- Click Create. A new user called LogMeInRemoteUser is created.
- Close the New User window. The Computer Management window is displayed.
- Add LogMeInRemoteUser to the Administrators group, as follows:
- On the left panel, open the Groups folder and double click Administrators.
- In the Administrators Properties window, click Add.
- Under Enter the object names to select, enter LogMeInRemoteUser.
Tip: If you receive a Name Not Found error, select the computer's domain under Locations and set it to the local computer: computername\LogMeInRemoteUser.
- Click OK and close the Computer Management window.
- Restart the service, as follows.
- On Windows 7, and 8, go to Start and type Services in the Search field.
- On the list of services, right-click LogMeIn and select Restart.
Results: When you next log in to this computer using the client app, you will be prompted to enter the password you created for LogMeInRemoteUser. In other words, the password for LogMeInRemoteUseris exactly the same as your Computer Access Code.