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How to Change Your Computer Access Code

    We are unable to retrieve a lost Computer Access Code, but you can change the access code directly on the host computer.

    This procedure is only valid on host computers already set to use a Computer Access Code.

    1. Go to the computer that you want to be able to access remotely.
    2. Click the application icon and then LogMeIn Control Panel.


      Figure 1. Windows host


      Figure 2. Mac host

      Result: The LogMeIn Control Panel is displayed.

    3. Click the Options tab.
    4. Under Username and Password, click Change Computer Access Code....
    5. Type and confirm your new Computer Access Code.
    6. Click OK to save your change.

    Alternate solution: "control userpasswords2"

    If you have forgotten your access code, you are required to be at the host computer to change it. If you need further assistance, please make sure you're at the host computer before contacting Customer Care. On a Windows host, you can reset the Computer Access Code without opening the Host interface using the so-called control userpasswords2 method.

    1. Go to the computer that you want to be able to access remotely.
    2. On the host, open the Run window: On Windows 7, 8, and Vista, go to Start and type run in the Search field.
    3. Type control userpasswords2 and click OK.
    4. On the list of users, select LogMeInRemoteUser.
    5. Click Reset Password.
    6. Type and confirm your new Computer Access Code.
    7. Click OK to save your change.

    Alternate solution: Create "LogMeInRemoteUser"

    On a Windows host, you can set a Computer Access Code by creating a user called LogMeInRemoteUser. If you are not comfortable working with tools such as Windows Computer Management, feel free to contact GoTo for assistance.

    1. Go to the computer that you want to be able to access remotely.
    2. Create the user called LogMeInRemoteUser, as follows:
      1. On the host, open the Computer Management window: On Windows 7, 8, and Vista, go to Start and type Computer Management in the Search field.
      2. In the Computer Management window, click Local Users and Groups.
      3. On the left panel, open the Users folder and right-click to display the menu. Select New User. The New User window is displayed.
      4. In the New User window under User name, type LogMeInRemoteUser (one word, exactly as shown).
      5. Enter and confirm a password.
        Important: This password is one and the same as your Computer Access Code.
      6. Select Password never expires.
      7. Click Create. A new user called LogMeInRemoteUser is created.
      8. Close the New User window. The Computer Management window is displayed.
    3. Add LogMeInRemoteUser to the Administrators group, as follows:
      1. On the left panel, open the Groups folder and double click Administrators.
      2. In the Administrators Properties window, click Add.
      3. Under Enter the object names to select, enter LogMeInRemoteUser.
        Tip: If you receive a Name Not Found error, select the computer's domain under Locations and set it to the local computer: computername\LogMeInRemoteUser.
      4. Click OK and close the Computer Management window.
    4. Restart the service, as follows.
      1. On Windows 7, 8, and Vista, go to Start and type Services in the Search field.
      2. On the list of services, right-click LogMeIn and select Restart.
    Results: When you next log in to this computer using the client app, you will be prompted to enter the password you created for LogMeInRemoteUser. In other words, the password for LogMeInRemoteUser is exactly the same as your Computer Access Code.
    Article last updated: 27 September, 2022