HELP FILE

LogMeIn Rescue Administration Center

Define what approved external technicians can do during a session, and more.

What can approved external technicians do during a session?

For each group of approved external technicians, Administrators define the permissions that can be assigned by the lead technician to the approved external technician. The lead technician can toggle permissions on and off at the time of invite and during the session.
Fastpath: External Technician Group > Organization tab > Permissions

What can unapproved external technicians do during a session?

For each technician group with permission to invite any external technician, Administrators define the permissions that can be assigned by the lead technician to the external technician. The lead technician can toggle permissions on and off at the time of invite and during the session.
Fastpath: Technician Group > Organization tab > External Permissions

Can unique session permissions be set for a single external technician?

The lead technician can toggle permissions on and off at the time of invite and during the session. The permissions that are available to lead technician are set in the Administration Center.