HELP FILE

What's new in GoToMyPC?

What's new in GoToMyPC?

    Stay up to date on the latest features and updates for GoToMyPC.

    Note: We often make new features and services available to only a subset of users so we can learn from user behavior and resolve issues. This means that sometimes different user experiences are available simultaneously, which helps us make our products better for all users. The content is ordered as follows:

    What's new in the web app

    What's new in the web app (WBU May 2.0) - May 24, 2022
    • GoToMyPC users, regardless of their plan, can now utilize all the benefits of LastPass Premium at no additional cost.
    • Starting from this release LastPass Authenticator is the only supported two-factor authentication tool for GoToMyPC.
    • IA administrators can enable or disable two-factor authentication for users belonging to their domain.
    What's new in the web app (WBU May 1.0) - May 9, 2022
    • We removed the 'Ask me for install update' checkbox to introduce the automatic update feature for GoToMyPC for every user regardless of their subscription plan.
    What's new in the web app (WBU March 1.0) - March 11, 2022
    • This release replaces obsolete *logmein.com URLs to *goto.com for admin logins.
    • No new licenses are sold to end-users based in Russia and Belarus
    What's new in the web app (WBU Feb 1.0) - February 3, 2022
    Improvements:
    • Redesigned the login page to provide a better overview of the features

    This release also introduces some minor changes concerning self-service cancellation and branding updates.

    What's new in the web app (WBU Jan 1.0) - January 5, 2022
    New:
    • Added Mexican VAT number for customers based in Mexico
    • Enabled manual upgrade from trial accounts to paid plans
    • Launched a brand new Client app
    • Added Multifactor authentication via LastPass to the Client app
    What's new in the web app (WBU Dec 1.0) - December 16, 2021
    • This release introduces some under the hood fixes and improvements.
    What's new in the web app (WBU Nov 1.0) - November 24, 2021
    • This release introduces some minor improvements and fixes.
    What's new in the web app (WBU Oct 1.0) - October 12, 2021
    Improvements
    • BETA users can now use the Client App after logging in.
    • GoToMyPC Corporate customers can now activate or deactivate GoTo Antivirus on selected computer groups in the Manage GoTo Antivirus menu.
    Fixes
    • macOS 12 Monterey is now fully supported.
    • Fixed the format of GST numbers for customers based in New Zealand.
    What's new in the web app (WBU Sep 2.0) - September 30, 2021
    Improvements
    • Improved the RADIUS experience by adding the ability to narrow down search queries by given parameters eliminating time-out. For more information, see the article about RADIUS integration.
    What's new in the web app (WBU Sep 1.0) - September 13, 2021
    • This release introduces some minor improvements and fixes.
    What's new in the web app (WBU Aug 1.0) - August 12, 2021
    New
    • Experience optimizer

      The Experience-optimizer feature checks your internet speed and the current load of your host and/or client computer at the beginning of each remote session, and adjusts the session settings automatically to optimize your remote session experience. You can read more about the feature here.

    • Client App - Beta version

      We are thrilled to announce our brand new Client App that lists all the computers added to a user account and offers seamless and lightning-fast remote access to them. You can read more about the app here.

      Primary benefits:

      • Superfast connection time
      • Streamlined user experience, as users need less interaction to achieve their goals
      • Uncompromised security through the brand new PIN-concept.
    Improvements and fixes
    • The IP address and the city are displayed in the Access Activity page.
    • US entity address is now updated in invoices and e-mails.
    • This release also introduces some minor performance improvements.
    What's new in the web app (WBU June 2.0) - June 24, 2021
    • This release introduces some minor updates and API fixes for Corporate users.
    What's new in the web app (WBU June 1.0) - June 12, 2021
    • This release introduces performance improvements and some minor bug fixes.
    What's new in the web app (WBU May 1.0) - May 25, 2021
    • This release introduces some minor performance improvements.
    What's new in the web app (WBU Apr 2.0) - April 27, 2021
    • Minor Antivirus related updates and fixes.
    • Antivirus feature control is made available on a group level for Corporate users.
    What's new in the web app (WBU Apr 1.0) - April 14, 2021
    • Users can sign up to the Corporate Trial feature from the GoToMyPC website.
    • Auto renewal is implemented for Corporate Trial and Corporate Ecom accounts.
    What's new in the web app (WBU Feb 1.0) - Feb. 17, 2021
    • A new GTMPC tutorial video is now available on the Manager home page for corporate accounts.
    What's new in the web app (WBU Jan 2.0) - Jan. 19, 2021
    • Fixed an issue on the Single-Tap approval page, so now the refresh function works as expected.
    • Minor UI updates on the two-factor authentication page.
    What's new in the web app - Sep. 3, 2020
    • Updates were made to remote deployment.
    What's new in the web app - July 28, 2020
    • The e-mail sent to the customer to activate their account is now well-formed to include a subject line.
    • The 'Contact us' link is now redirected to the GoTo support page.
    What's new in the web app - June 30, 2020
    • A more intuitive warning message is displayed to the customer when their PC is unavailable or offline.
    • Guernsey and Jersey are updated correctly in the country dropdown
    What's new in the web app - Apr. 16, 2020
    • Windows host download is allowed from CDN
    • Mass-deploy feature is now available
    • The TLS 1.1./1.0 decommission date banner is updated
    • The WebContent package is now updated with the Wizard changes
    • The 50 PC limit of purchases is now lifted in Corporate plans
    • Obsolete trial pages were removed
    • Revised the body of automatic renewal emails
    What's new in the web app - Mar. 13, 2020
    • Fixed a Wake on LAN server registration failure bug
    • All users with an expired account are rendered to the plan selection page.
    • The TnC banner is rendered for every customer.
    • Added a message on the wizard download page that the Wizard is available for Windows users only.
    What's new in the web app - Mar. 2, 2020
    • Download the viewer from a broker if the User OS is not compatible with TLS 1.2.

    What's new in the desktop app

    What's new in the desktop app (12.3) - May 9, 2022
    New
    • We removed the 'Ask me for install update' checkbox to introduce the automatic update feature for GoToMyPC for every user regardless of their subscription plan.
    What's new in the desktop app (12.2) - April 19, 2022
    Fixes
    • The What's new link now opens from the respective menu item in the Service menu
    • The Diagnostics feature and dialog work as expected
    • Implemented stability improvements for mac users
    What's new in the desktop app (12.1) - February 2, 2022
    Fixes
    • G2P viewer now works as expected while performing on demand session diagnosis or silent speed test or any other actions.
    • Optimized settings (screen resolution, low quality audio, color depth, etc) are now reverted even if the viewer quits due to inactivity timeout.
    • Notification on the completion of optimalization and its setting in the Tools menu is now presented in all scenarios.
    • Experience optimization is performed even when speed test has failed.
    • Users can now enable or disable auto-scroll in multi-monitor setups.
    • Users can now restart the print spooler service from the Viewer menu.
    • Fixed an issue when the special Windows function keys triggered actions outside GoToMyPC on mac computers running macOS Monterey 12.0.1
    What's new in the desktop app (12.0) - December 22, 2021
    New
    What's new in the desktop app (11.8.3144) - November 9, 2021
    Fixes
    • Updated the underlying certificates in the host software.
    What's new in the desktop app (11.8.3142) - October 12, 2021
    New
    • Replaced the On demand session diagnostic icon for Windows and macOS
    • Corporate account managers can now enable or disable Antivirus on the host computers
    Fixes
    • macOS 12 Monterey is now fully supported.
    What's new in the desktop application (11.7.3139) - August 27, 2021
    New
    • Experience optimizer

      The Experience-optimizer feature checks your internet speed and the current load of your host and/or client computer at the beginning of each remote session, and adjusts the session settings automatically to optimize your remote session experience. You can read more about the feature here.

    What's new in the desktop app (v11.6.3161)and web app (WBU Mar 2.0) - March 23, 2021
    • Added additional pop-up messages on session disconnect at the viewer end to inform Personal and Pro users if GoTo Antivirus powered by Bitdefender is not installed on their Windows host computer.
    • Upon uninstalling GoToMyPC GoTo Antivirus is disabled.
    What's new in the desktop app (v11.5.3142) and web app (WBU Mar 1.0) - March 8, 2021
    • GoTo Antivirus Powered by Bitdefender We're excited to announce that our world-class antivirus solution, GoTo Antivirus powered by Bitdefender is now integrated into GoToMyPC at no additional cost. You can take control and mitigate the risk of modern and sophisticated cyber-threats with GoTo Antivirus powered by Bitdefender. Learn more.
    What's new in the desktop app (v11.4) and web app (WBU Jan 1.0) - Jan. 7, 2021
    • Introducing the auto-login feature.
    • Minor changes to the UI on the feedback screen both for Windows and macOS.
    • The Release Notes are available by clicking the 'What's new' button in the menu of the tray icon on Windows hosts.
    • The Release Notes are available by clicking the 'What's new' button in the Viewer and the Host menu on macOS.
    What's new in the desktop app (v11.2) - Nov. 17, 2020
    • Upload and download speed are logged in Kilobit per second (Kbps) and Megabit per second (Mbps) from build 2931.
    • Added a tooltip to the Real-Time Diagnosis icon.
    • Improved stability in reconnecting sessions during internet drops.
    • Improved how we address screen freeze and file transfer freeze issues.
    • MacOS Big Sur (11.0) is now supported.
    • Updates were made to remote deployment.
    • Fixed an issue where mac viewer crashed when the user canceled an ongoing file transfer. Now read-only and open files are also flawlessly transferred.
    • Fixed an issue when the Viewer unexpectedly quit before delivering diagnostic results.
    • Fixed an issue to display the Documents folder properly in File Transfers between Windows computers.
    • Fixed an issue when the host PC was shown offline in GoToMyPC, despite being online in Pro.
    • Fixed bugs around session diagnostics, access code, and implemented some minor bug fixes.
    What's new in the desktop app (v11.1) - Sep. 3, 2020
    • Users can now run session diagnostics to test their GoToMyPC connection.
    • Users can redeem a free month of GoToMyPC after leaving a review.
    • Texts in connection errors have been updated.
    What's new in the desktop app (v11.0) - June 30, 2020
    • The Access Code - Trust feature allows the customer to trust a given remote machine so that they do not have to enter access code in the subsequent remote sessions.
    • Better user experience with the multiple screen blanking and sharing feature.
    • 256 Bit Encryption is supported during remote sessions.
    What's new in the desktop app - Jan. 8, 2020
    • Fixed an issue with screen blanking
    • Bug fixes and minor changes
    What's new in the desktop app (v10.2.0) - Oct. 10, 2019
    • macOS 10.15 (Catalina) is now fully supported

    LogMeIn is now GoTo – February 2, 2022

    We've relaunched our brand with a fresh look and feel! But don't worry – you'll still find everything in its usual place. Learn more.