What should I do if my number transfer is rejected?

Yikes! If your transfer was rejected you’ll receive an email from us indicating the reason your carrier rejected the request.

Your next step will be to contact your former provider and obtain the correct information required to port your number out.

For local numbers, you will be required to obtain a Customer Service Record.

Most providers will require that the account owner contact them directly, so Grasshopper isn’t able to contact them on your behalf.

 

Here is a list of the most common reasons why a transfer is rejected:

  • Authorizing name mismatch 
  • Address mismatch

If your former provider instructs you to re-submit your transfer request to Grasshopper without any changes to the information, please reach out to support to let us know. We'll resubmit your transfer request to your former provider.

I have to submit updated information for my LOCAL Transfer

  • If you need to update the information on your existing transfer order, please reply to the Number Management team via email. This will allow our team to resubmit the information exactly the way it should appear on the new request. Make sure you've included all of the required supporting documentation for your transfer!

I have to submit updated information for my Toll free Transfer

  • If you need to update the information on your existing transfer order, please re-submit your Transfer Form . Make sure you've included all of the required supporting documentation for your transfer!
  • Don’t want to go through the entire process again? We understand! You can also print the old Letter of authorization and cross out the incorrect information. You must initial and date each of the changes.

 

Per FCC regulation, we are not able to make these changes for you.