HELP FILE

Windows 8 Support

Windows 8 Desktop provides customers with 2 available interfaces, as follows:

  • Standard desktop – An updated standard desktop which is very close to the existing Windows desktop.
  • Metro desktop – A new touch-optimized desktop nicknamed "Metro."

There are controls which allow customers to move back and forth between the 2 desktops. Both desktops provide a web browser, Internet Explorer® 10, but the Metro version of IE does not support plugins.

Note: We do not currently support mobile devices that use Windows 8 RT (the mobile version of the Windows 8 operating system for devices such as phones and tablets, for which Metro is the only available interface).

Getting support from Windows 8 Standard desktop

On the Windows 8 standard desktop, customers seeking support will have the same experience they have with previous versions of Windows. They will start a browser session (Internet Explorer 10 is the default version for Windows 8), connect to a support website and things will work as usual.

Known Issues with GoToMyPC and Windows 8

  • No support for Windows 8 Metro Desktop