HELP FILE

Why am I locked out of my account?

There are a couple reasons why your account has been locked. Review the troubleshooting tips below.

Wait for the lockout duration to end
If you attempted to log in with the wrong password too many times, your account will be locked for a duration of time depending on how many times you attempted. You'll see a "Please try again in approximately <number> minutes" message. If you forgot your password, click the Forgot Your Password? link to reset it.
Contact your administrator
If you are still unable to log in to your account, contact your administrator to unlock your account.