HELP FILE

Why am I getting a "GoToMyPC has encountered a problem and needs to end this session" error message?

Symptom

When connected to a host, you see the following:

GoToMyPC has encountered a problem and needs to end this session.

Solution One: Restart GoToMyPC

  1. On the host, open the Run window by pressing the Windows logo key + R.
  2. Type services.msc and press enter. The Services window is displayed.
  3. In the list of services, right click GoToMyPC and select Restart.

Solution Two: Reinstall GoToMyPC software on the Host