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Which GoToMyPC files need firewall permissions?

    You can learn from this article how to set up your firewall properly.

    Locate GoToMyPC files on a 64-bit version of Windows

    1. Open your firewall and locate the permission settings feature.
    2. Open the My Computer window and locate the GoToMyPC files (Local Disk > Program Files (x86)). If you cannot locate your files using this path, you may have a 32-bit version of Windows 7.
    3. Double click GoToMyPC and g2comm.exe.
    4. Accept or allow the following to have access to the internet in your firewall settings:
      • crashpad_handler.exe
      • g2mcomm.exe
      • g2fileh.exec
      • g2host.exe
      • g2mainh.exe
      • g2printh.exe
      • g2svc.exe
      • g2audioh.exe
      • g2simpleft.exe
      • g2pre.exe
      • g2processfactory.exe
      • g2vistahelper.exe
      • g2tray.exe
      • gopcsrv.exe

    Locate GoToMyPC files on a 32-bit version of Windows

    1. Open your firewall and locate the permission settings feature.
    2. Open the My Computer window and locate the GoToMyPC files (Local Disk > Program Files).
    3. Double click GoToMyPC and click g2mcomm.exe.
    4. Accept or allow the following to have access to the internet in your firewall settings:
      • crashpad_handler.exe
      • g2mcomm.exe
      • g2fileh.exec
      • g2host.exe
      • g2mainh.exe
      • g2printh.exe
      • g2svc.exe
      • g2audioh.exe
      • g2simpleft.exe
      • g2pre.exe
      • g2processfactory.exe
      • g2vistahelper.exe
      • g2tray.exe
      • gopcsrv.exe

    Update your security software

    If you are using an older or expired security software, we recommend that you update it with the most recent version from its manufacturer. Even if a security program expires, its firewall component may still be active and could still cause GoToMyPC connection failures. If your security or firewall program has expired, we recommend either renewing the license so that you may configure its firewall or uninstall it and utilize a different security or firewall solution.

    GoToMyPC periodically releases updates for both host and client software. You may need to update your security software to the appropriate version provided by your manufacturer in order for it to recognize newer versions of the GoToMyPC software.

    Article last updated: 27 March, 2023