HELP FILE

What do I do if I have 2-step verification enabled but don't have my phone on me?

If you don't have your phone and you've enabled the 2-step verification option on your account(s), you can do the following to access your account without your phone:

  1. Sign in from a trusted computer and change your phone number
  2. Request a new phone with the same number from your carrier
  3. Reach out to Global Customer Support