If you don’t have your phone and you’ve enabled the 2-step verification option on your account(s), you can do the following to access your account without your phone:

  1. Sign in from a trusted computer and change your phone number

    If you’ve signed in before from a trusted computer that doesn’t ask for a verification code, you can sign in to that computer again, turn off 2-step verification and then change your phone number to get verification codes again.

  2. Request a new phone with the same number from your carrier

    If you’ve lost your phone, you might be able to get a new phone with the same phone number from your carrier.

  3. Reach out to Global Customer Support

    If you cannot access your account in any other way, you can contact Global Customer Support. However, please remember that this recovery process can take several days and usually involves more effort than other options.