HELP FILE
If you or your company uses firewall whitelist to restrict network access to only specific websites or software, then you can use the information below to ensure that your service can connect.
Ports
Our LogMeIn products are configured to work with the following ports.
| Port | Purpose |
|---|---|
| Outbound TCP 443 | Required, used by all products |
| Outbound TCP 80 | Recommended, used for in-session communication |
| UDP 8200 | Recommended, used for integrated Voice over IP (VoIP) and in-session communication |
| UDP 1853 | Recommended, used for integrated webcam video support |
|
TCP 1720 TCP 3000-4000 UDP 3000-4000 SIP 5060 SIP 5061 |
|
| UDP 123 | Used by GoThttps://support.goto.com/meeting/help/gotoroom-overview-g2m090166oRoom devices for time synchronization |
| UDP 45000-49999 | Used by GoThttps://support.goto.com/meeting/help/gotoroom-overview-g2m090166oRoom for STUN traffic |
| Inbound connections | Not required |
Domains
For most firewall or proxy systems, we recommend specifying a whitelist of DNS names for LogMeIn services so that outbound connections can be made. The list of LogMeIn domains currently includes (but is not limited to) the lists below.
| Domain | Description/Purpose |
|---|---|
| api.filepicker.io |
Third-party file-hosting service Note: This will soon change to *.filestackapi.com. |
| *.filestackapi.com |
Third-party file-hosting service |
| *.cloudfront.net | Third-party CDN |
| *.expertcity.com | Product domain used by multiple LogMeIn products |
| *.getgo.com | Product domain used by multiple LogMeIn products |
| *.getgocdn.com | CDN used by multiple LogMeIn products |
| *.getgoservices.com | Product domain used by multiple LogMeIn products |
| *.getgoservices.net | Product domain used by multiple LogMeIn products |
| *.goto-rtc.com | Real-time communication service used by multiple LogMeIn products |
| *.logmein.com | Corporate domain used by multiple LogMeIn products |
| *.logmeininc.com | Corporate domain used by multiple LogMeIn products |
| *.logmein.eu | Corporate domain used by multiple LogMeIn products |
| *.raas.io | Real-time communication service used by multiple LogMeIn products |
| *.accounts.logme.in | Corporate domain used by multiple LogMeIn products |
| *.internap.net | Powers updates to mulitple LogMeIn products |
| *.internapcdn.net | Powers updates to mulitple LogMeIn products |
| *.measurement-lab.org | Required for session diagnostic feature during remote session |
GoToMeeting
| GoToMeeting Domains |
|---|
| *.gotomeet.at |
| *.gotomeet.me |
| *.gotomeeting.com |
| *.joingotomeeting.com |
| *.openvoice.com |
| *.jwpcdn.com |
| *.jwpsrv.com |
| *.jwplatform.com |
| *.jwpltx.com |
GoToMeeting In-Room Link
| GoToMeeting Telepresence Gateway IPs (used for In-Room Link) | |||
|---|---|---|---|
| 18.204.185.138 | 34.198.211.44 | 35.163.21.126 | 52.89.244.74 |
| 18.206.130.144 | 34.206.8.154 | 35.166.83.0 | 54.186.65.8 |
| 18.211.0.202 | 34.228.176.67 | 50.112.11.246 | 54.203.109.236 |
| 18.211.229.161 | 34.234.40.144 | 52.25.211.189 | 54.203.115.241 |
| 18.211.247.213 | 35.153.82.243 | 52.27.246.42 | 54.203.143.218 |
| 18.211.9.229 | 52.2.173.223 | 52.27.40.170 | 54.203.206.175 |
| 18.213.41.148 | 52.206.127.145 | 52.27.43.192 | 54.214.61.16 |
| 18.213.73.2 | 52.5.71.46 | 52.34.131.227 | 54.214.78.209 |
| 34.193.160.65 | 52.7.210.26 | 52.37.50.38 | 54.218.221.152 |
| 34.193.181.152 | 52.72.27.55 | 52.41.250.106 | 54.71.117.16 |
GoToRoom
Please note that you must also whitelist all domains listed for GoToMeeting.
| GoToRoom Domains |
|---|
| *.dolbyvoice.com (for GoToRoom with Dolby Voice only) |
| *.google-analytics.com |
| *.gotoconference.com |
| *.gotoroom.com |
| *.jive.com |
| *.jiveip.net |
| *.jmp.tw |
GoToWebinar
Please note that you must also whitelist all domains listed for GoToMeeting.
| GoToWebinar Domains |
|---|
| *.gotowebinar.com |
| *.joinwebinar.com |
| *.webinar.com |
| *.gotostage.com |
| *.cdn.walkme.com |
GoToTraining
Please note that you must also whitelist all domains listed for GoToMeeting.
| GoToTraining Domains |
|---|
| *.gototraining.com |
| *.jointraining.com |
| *.firebaseio.com |
| *.firebaseapp.com |
| *.cdn.walkme.com |
OpenVoice
| OpenVoice Domains |
|---|
| *.openvoice.com |
Jive
| Jive Domains |
|---|
| *.jive.com |
GoToAssist
| GoToAssist Domains |
|---|
| *.assist.com |
| *.fastsupport.com |
| *.fastsupport.gotoassist.com |
| *.go2assist.me |
| *.gofastchat.com |
| *.gotoassist.com |
| *.gotoassist.at |
| *.gotoassist.me |
| *.helpme.net |
| *.logmeinrescue.com |
| *.tokbox.com |
| static.opentok.com |
| enterprise.opentok.com |
| api.opentok.com |
| anvil.opentok.com |
| hlg.toxbox.com |
GoToMyPC
| GoToMyPC Domains |
|---|
| *.gotomypc.com |
Rescue
| Rescue Domains |
|---|
| *.LogMeIn123.com |
| *.123rescue.com |
| *.support.me |
| *.logmeinrescue.com |
| *. logmeinrescue.eu |
| *.logmeinrescue-enterprise.com (Powers account-specific Rescue features, not required for standard accounts) |
| *.logmein-gateway.com |
Rescue Lens
| Rescue Lens Domains |
|---|
| *.logmeinrescue.com |
| *.logmeinrescue-enterprise.com (only required for Enterprise accounts) |
LastPass
| LastPass Domains |
|---|
| *.lastpass.com |
| *.lastpass.eu |
Join.me
| Join.me Domains |
|---|
| *.join.me |
BoldChat
| BoldChat Domains |
|---|
| *.boldchat.com |
| *.bold360.com |
Hamachi
| Hamachi Domains |
|---|
| *.hamachi.cc |
LogMeIn Pro & Central
| LogMeIn Pro/Central Domains | Feature Supported |
|---|---|
| *.logmeinusercontent.com | For files stored and shared using the LogMeIn Pro Files feature |
| *.browse.logmeinusercontent.com | For files stored and shared using the LogMeIn Pro Files feature |
| lmi-antivirus-live.azureedge.net | For LogMeIn Central - Antivirus |
| lmi-appupdates-live.azureedge.net | For LogMeIn Central - Application updates |
Important considerations for whitelisting by IP Ranges
It is recommended to use wildcard rules whenever possible while whitelisting or blocking any LogMeIn services on your network as sub-domains of the domains listed above are included. Also, the client-to-host connection uses peer-to-peer connections, encrypted within a 256-bit AES tunnel.
Use of IP ranges instead of domain names for the firewall configuration is discouraged unless absolutely necessary because our IP ranges and those of our provider networks need to be periodically audited and modified, creating additional maintenance for your network. These changes are necessary to continue to provide the maximum performance for our LogMeIn products. Maintenance and failover events within our infrastructure may cause you to connect to servers within any of the ranges.
If your firewall includes a content or application data scanning filter, this may block the connection or cause increased latency which would be indicated in the log files for the filter. To address this problem, verify that the domains or IP ranges will not be scanned or filtered by specifying exception domains or IP ranges. If your security policy requires you to specify explicit domain or IP ranges, then configure your firewall exceptions for outbound TCP ports 8200, 443, and 80 as well as UDP ports 8200 and 1853 for the LogMeIn domains or IP ranges, including those of our third-party provider networks.
LogMeIn server / Data Center IP addresses for use in firewall configurations
Equivalent specifications in 3 common formats
| Assigned Range by Block |
Numeric IP Address Range |
Netmask Notation | CIDR Notation |
|---|---|---|---|
| Block 1 | 216.115.208.0 - 216.115.223.255 | 216.115.208.0 255.255.240.0 | 216.115.208.0/20 |
| Block 2 | 216.219.112.0 - 216.219.127.255 | 216.219.112.0 255.255.240.0 | 216.219.112.0/20 |
| Block 3 | 66.151.158.0 - 66.151.158.255 | 66.151.158.0 255.255.255.0 | 66.151.158.0/24 |
| Block 4 | 66.151.150.160 - 66.151.150.191 | 66.151.150.160 255.255.255.224 | 66.151.150.160/27 |
| Block 5 | 66.151.115.128 - 66.151.115.191 | 66.151.115.128 255.255.255.192 | 66.151.115.128/26 |
| Block 6 | 64.74.80.0 - 64.74.80.255 | 64.74.80.0 255.255.255.0 | 64.74.80.0/24 |
| Block 7 | 202.173.24.0 - 202.173.31.255 | 202.173.24.0 255.255.248.0 | 202.173.24.0/21 |
| Block 8 | 67.217.64.0 - 67.217.95.255 | 67.217.64.0 255.255.224.0 | 67.217.64.0/19 |
| Block 9 | 78.108.112.0 - 78.108.127.255 | 78.108.112.0 255.255.240.0 | 78.108.112.0/20 |
| Block 10 | 68.64.0.0 - 68.64.31.255 | 68.64.0.0 255.255.224.0 | 68.64.0.0/19 |
| Block 11 | 206.183.100.0 - 206.183.103.255 | 206.183.100.0 255.255.252.0 | 206.183.100.0/22 |
| Block 12 | 173.199.0.0 - 173.199.63.255 | 173.199.0.0 255.255.192.0 | 173.199.0.0/18 |
| Block 13 | 103.15.16.0 - 103.15.19.255 | 103.15.16.0 255.255.252.0 | 103.15.16.0/22 |
| Block 14 | 180.153.30.0 - 180.153.31.255 | 180.153.30.0 255.255.254.0 | 180.153.30.0/23 |
| Block 15 | 23.239.224.0 - 23.239.255.255 | 23.239.224.0 255.255.224.0 | 23.239.224.0/19 |
| Block 16 | 185.36.20.0 - 185.36.23.255 | 185.36.20.0 255.255.252.0 | 185.36.20.0/22 |
| Block 17 | 188.66.40.0 - 188.66.47.255 | 188.66.40.0 255.255.248.0 | 188.66.40.0/21 |
| Block 18 | 63.251.34.0 - 63.251.34.255 | 63.251.34.0 255.255.255.0 | 63.251.34.0/24 |
| Block 19 | 63.251.46.0 - 63.251.47.255 | 63.251.46.0 255.255.254.0 | 63.251.46.0/23 |
| Block 20 | 64.74.17.0 - 64.74.17.255 | 64.74.17.0 255.255.255.0 | 64.74.17.0/24 |
| Block 21 | 64.74.18.0 - 64.74.19.255 | 64.74.18.0 255.255.254.0 | 64.74.18.0/23 |
| Block 22 | 64.74.103.0 - 64.74.103.255 | 64.74.103.0 255.255.255.0 | 64.74.103.0/24 |
| Block 23 | 64.94.18.0 - 64.94.18.255 | 64.94.18.0 255.255.255.0 | 64.94.18.0/24 |
| Block 24 | 64.94.46.0 - 64.94.47.255 | 64.94.46.0 255.255.254.0 | 64.94.46.0/23 |
| Block 25 | 64.95.128.0 - 64.95.129.255 | 64.95.128.0 255.255.254.0 | 64.95.128.0/23 |
| Block 26 | 66.150.108.0 - 66.150.108.255 | 66.150.108.0 255.255.255.0 | 66.150.108.0/24 |
| Block 27 | 67.217.80.0 - 67.217.81.255 | 67.217.80.0 255.255.254.0 | 67.217.80.0/23 |
| Block 28 | 69.25.20.0 - 69.25.21.255 | 69.25.20.0 255.255.254.0 | 69.25.20.0/23 |
| Block 29 | 69.25.247.0 - 69.25.247.255 | 69.25.247.0 255.255.255.0 | 69.25.247.0/24 |
| Block 30 | 77.242.192.0 - 77.242.192.254 | 77.242.192.0 255.255.254.0 | 77.242.192.0/24 |
| Block 31 | 95.172.70.0 - 95.172.70.255 | 95.172.70.0 255.255.255.0 | 95.172.70.0/24 |
| Block 32 | 111.221.57.0 - 111.221.57.255 | 111.221.57.0 255.255.255.0 | 111.221.57.0/24 |
| Block 33 | 212.118.234.0 - 212.118.234.254 | 212.118.234.0 255.255.254.0 | 212.118.234.0/24 |
| Block 34 | 216.219.114.0 - 216.219.115.255 | 216.219.114.0 255.255.254.0 | 216.219.114.0/23 |
| Block 35 (GoToMyPC only) | 3.115.40.4 | ||
| Block 36 (GoToMyPC only) | 3.115.108.206 | ||
| Block 37 (GoToMyPC only) | 3.115.71.78 |
The following IPs are for GoToMyPC only
- 13.126.149.36
- 15.207.122.204
- 15.207.69.95
- 18.208.34.42
- 18.208.36.176
- 18.211.250.42
- 18.213.198.5
- 18.213.148.95
- 18.205.68.30
- 18.213.12.92
- 18.204.178.198
- 18.205.174.74
- 3.1.65.10
- 44.231.178.11
- 44.231.53.175
- 44.232.175.228
- 52.64.57.53
- 68.64.13.12
- 68.64.13.15
IPv6 addresses space
| Assigned by Block | Classless Inter-Domain Routing (CIDR) format |
|---|---|
| Block 1 | 2620:0:c70::/48 |
| Block 2 | 2a04:6660::/30 |
Data Centers
We scale our services into third-party cloud and carrier networks for improved performance. To ensure continuous up-time, we also maintain data centers in the following regions:
- U.S.: Nevada, Georgia, Virginia
- Global: Netherlands, Germany, India, China
- Global Public Cloud (including, but not limited to): California, Oregon, Virginia, Singapore, Australia, Japan
- Content Delivery Public Cloud (including, but not limited to): California, Washington, Texas, Indiana, Missouri, New Jersey, Brazil, United Kingdom, Amsterdam, Germany, France, Italy, Hong Kong, Japan, Singapore
Third-party provider IP ranges
IP ranges for the content delivery network (CDN)
IP ranges for other services (audio, video and screen sharing)
IP ranges for Cloudflare (specific to GoToMyPC)
Email domains
- customerService@s.logmein.com
- @s.logmein.com
- @care.gotomeeting.com
- @care.gotomypc.com
- @care.gotoassist.com
- @care.gotowebinar.com
- @care.gototraining.com
- @m.join.me
- @t.join.me
- @m.logmein.com
- @t.logmein.com
- @sendgrid.com
- @m.lastpass.com
- @t.lastpass.com