HELP FILE

If you or your company uses firewall whitelist to restrict network access to only specific websites or software, then you can use the information below to ensure that your service can connect.

Note: Also see our Customer Community to subscribe to notifications when firewall information is updated (click Follow to subscribe).

Ports

Our LogMeIn products are configured to work with the following ports.

Port Purpose
Outbound TCP 443 Required, used by all products
Outbound TCP 80 Recommended, used for in-session communication
UDP 8200 Recommended, used for integrated Voice over IP (VoIP) and in-session communication
UDP 1853 Recommended, used for integrated webcam video support

TCP 1720

TCP 3000-4000

UDP 3000-4000

SIP 5060

SIP 5061

 
UDP 123 Used by GoThttps://support.goto.com/meeting/help/gotoroom-overview-g2m090166oRoom devices for time synchronization
UDP 45000-49999 Used by GoThttps://support.goto.com/meeting/help/gotoroom-overview-g2m090166oRoom for STUN traffic
Inbound connections Not required

Domains

For most firewall or proxy systems, we recommend specifying a whitelist of DNS names for LogMeIn services so that outbound connections can be made. The list of LogMeIn domains currently includes (but is not limited to) the lists below.

Domain Description/Purpose
api.filepicker.io

Third-party file-hosting service

Note: This will soon change to *.filestackapi.com.
*.filestackapi.com

Third-party file-hosting service

(NEW! FilePicker has changed their name)
*.cloudfront.net Third-party CDN
*.expertcity.com Product domain used by multiple LogMeIn products
*.getgo.com Product domain used by multiple LogMeIn products
*.getgocdn.com CDN used by multiple LogMeIn products
*.getgoservices.com Product domain used by multiple LogMeIn products
*.getgoservices.net Product domain used by multiple LogMeIn products
*.goto-rtc.com Real-time communication service used by multiple LogMeIn products
*.logmein.com Corporate domain used by multiple LogMeIn products
*.logmeininc.com Corporate domain used by multiple LogMeIn products
*.logmein.eu Corporate domain used by multiple LogMeIn products
*.raas.io Real-time communication service used by multiple LogMeIn products
*.accounts.logme.in Corporate domain used by multiple LogMeIn products
*.internap.net Powers updates to mulitple LogMeIn products
*.internapcdn.net Powers updates to mulitple LogMeIn products

GoToMeeting

GoToMeeting Domains
*.gotomeet.at
*.gotomeet.me
*.gotomeeting.com
*.joingotomeeting.com
*.openvoice.com
*.jwpcdn.com
*.jwpsrv.com
*.jwplatform.com
*.jwpltx.com

GoToMeeting In-Room Link

GoToMeeting Telepresence Gateway IPs (used for In-Room Link)
18.204.185.138 34.198.211.44 35.163.21.126 52.89.244.74
18.206.130.144 34.206.8.154 35.166.83.0 54.186.65.8
18.211.0.202 34.228.176.67 50.112.11.246 54.203.109.236
18.211.229.161 34.234.40.144 52.25.211.189 54.203.115.241
18.211.247.213 35.153.82.243 52.27.246.42 54.203.143.218
18.211.9.229 52.2.173.223 52.27.40.170 54.203.206.175
18.213.41.148 52.206.127.145 52.27.43.192 54.214.61.16
18.213.73.2 52.5.71.46 52.34.131.227 54.214.78.209
34.193.160.65 52.7.210.26 52.37.50.38 54.218.221.152
34.193.181.152 52.72.27.55 52.41.250.106 54.71.117.16

GoToRoom

Please note that you must also whitelist all domains listed for GoToMeeting.

GoToRoom Domains
*.dolbyvoice.com (for GoToRoom with Dolby Voice only)
*.google-analytics.com
*.gotoconference.com
*.gotoroom.com
*.jive.com
*.jiveip.net
*.jmp.tw

GoToWebinar

Please note that you must also whitelist all domains listed for GoToMeeting.

GoToWebinar Domains
*.gotowebinar.com
*.joinwebinar.com
*.webinar.com
*.gotostage.com
*.cdn.walkme.com

GoToTraining

Please note that you must also whitelist all domains listed for GoToMeeting.

GoToTraining Domains
*.gototraining.com
*.jointraining.com
*.firebaseio.com
*.firebaseapp.com
*.cdn.walkme.com

OpenVoice

OpenVoice Domains
*.openvoice.com

Jive

Jive Domains
*.jive.com

GoToAssist

GoToAssist Domains
*.assist.com
*.fastsupport.com
*.fastsupport.gotoassist.com
*.go2assist.me
*.gofastchat.com
*.gotoassist.com
*.gotoassist.at
*.gotoassist.me
*.helpme.net
*.logmeinrescue.com
*.tokbox.com
static.opentok.com
enterprise.opentok.com
api.opentok.com
anvil.opentok.com
hlg.toxbox.com

GoToMyPC

GoToMyPC Domains
*.gotomypc.com

Rescue

Rescue Domains
*.LogMeIn123.com
*.123rescue.com
*.support.me
*.logmeinrescue.com
*. logmeinrescue.eu
*.logmeinrescue-enterprise.com (Powers account-specific Rescue features, not required for standard accounts)
*.logmein-gateway.com

Rescue Lens

Rescue Lens Domains
*.logmeinrescue.com
*.logmeinrescue-enterprise.com (only required for Enterprise accounts)

LastPass

LastPass Domains
*.lastpass.com
*.lastpass.eu

Join.me

Join.me Domains
*.join.me

BoldChat

BoldChat Domains
*.boldchat.com
*.bold360.com

Hamachi

Hamachi Domains
*.hamachi.cc

LogMeIn Pro & Central

LogMeIn Pro/Central Domains Feature Supported
*.logmeinusercontent.com For files stored and shared using the LogMeIn Pro Files feature
*.browse.logmeinusercontent.com For files stored and shared using the LogMeIn Pro Files feature
lmi-antivirus-live.azureedge.net For LogMeIn Central - Antivirus
lmi-appupdates-live.azureedge.net For LogMeIn Central - Application updates

Important considerations for whitelisting by IP Ranges

It is recommended to use wildcard rules whenever possible while whitelisting or blocking any LogMeIn services on your network as sub-domains of the domains listed above are included. Also, the client-to-host connection uses peer-to-peer connections, encrypted within a 256-bit AES tunnel.

Use of IP ranges instead of domain names for the firewall configuration is discouraged unless absolutely necessary because our IP ranges and those of our provider networks need to be periodically audited and modified, creating additional maintenance for your network. These changes are necessary to continue to provide the maximum performance for our LogMeIn products. Maintenance and failover events within our infrastructure may cause you to connect to servers within any of the ranges.

If your firewall includes a content or application data scanning filter, this may block the connection or cause increased latency which would be indicated in the log files for the filter. To address this problem, verify that the domains or IP ranges will not be scanned or filtered by specifying exception domains or IP ranges. If your security policy requires you to specify explicit domain or IP ranges, then configure your firewall exceptions for outbound TCP ports 8200, 443, and 80 as well as UDP ports 8200 and 1853 for the LogMeIn domains or IP ranges, including those of our third-party provider networks.

LogMeIn server / Data Center IP addresses for use in firewall configurations

Equivalent specifications in 3 common formats

Assigned
Range by Block		 Numeric IP
Address Range		 Netmask Notation CIDR Notation
Block 1 216.115.208.0 - 216.115.223.255 216.115.208.0 255.255.240.0 216.115.208.0/20
Block 2 216.219.112.0 - 216.219.127.255 216.219.112.0 255.255.240.0 216.219.112.0/20
Block 3 66.151.158.0 - 66.151.158.255 66.151.158.0 255.255.255.0 66.151.158.0/24
Block 4 66.151.150.160 - 66.151.150.191 66.151.150.160 255.255.255.224 66.151.150.160/27
Block 5 66.151.115.128 - 66.151.115.191 66.151.115.128 255.255.255.192 66.151.115.128/26
Block 6 64.74.80.0 - 64.74.80.255 64.74.80.0 255.255.255.0 64.74.80.0/24
Block 7 202.173.24.0 - 202.173.31.255 202.173.24.0 255.255.248.0 202.173.24.0/21
Block 8 67.217.64.0 - 67.217.95.255 67.217.64.0 255.255.224.0 67.217.64.0/19
Block 9 78.108.112.0 - 78.108.127.255 78.108.112.0 255.255.240.0 78.108.112.0/20
Block 10 68.64.0.0 - 68.64.31.255 68.64.0.0 255.255.224.0 68.64.0.0/19
Block 11 206.183.100.0 - 206.183.103.255 206.183.100.0 255.255.252.0 206.183.100.0/22
Block 12 173.199.0.0 - 173.199.63.255 173.199.0.0 255.255.192.0 173.199.0.0/18
Block 13 103.15.16.0 - 103.15.19.255 103.15.16.0 255.255.252.0 103.15.16.0/22
Block 14 180.153.30.0 - 180.153.31.255 180.153.30.0 255.255.254.0 180.153.30.0/23
Block 15 23.239.224.0 - 23.239.255.255 23.239.224.0 255.255.224.0 23.239.224.0/19
Block 16 185.36.20.0 - 185.36.23.255 185.36.20.0 255.255.252.0 185.36.20.0/22
Block 17 188.66.40.0 - 188.66.47.255 188.66.40.0 255.255.248.0 188.66.40.0/21
Block 18 63.251.34.0 - 63.251.34.255 63.251.34.0 255.255.255.0 63.251.34.0/24
Block 19 63.251.46.0 - 63.251.47.255 63.251.46.0 255.255.254.0 63.251.46.0/23
Block 20 64.74.17.0 - 64.74.17.255 64.74.17.0 255.255.255.0 64.74.17.0/24
Block 21 64.74.18.0 - 64.74.19.255 64.74.18.0 255.255.254.0 64.74.18.0/23
Block 22 64.74.103.0 - 64.74.103.255 64.74.103.0 255.255.255.0 64.74.103.0/24
Block 23 64.94.18.0 - 64.94.18.255 64.94.18.0 255.255.255.0 64.94.18.0/24
Block 24 64.94.46.0 - 64.94.47.255 64.94.46.0 255.255.254.0 64.94.46.0/23
Block 25 64.95.128.0 - 64.95.129.255 64.95.128.0 255.255.254.0 64.95.128.0/23
Block 26 66.150.108.0 - 66.150.108.255 66.150.108.0 255.255.255.0 66.150.108.0/24
Block 27 67.217.80.0 - 67.217.81.255 67.217.80.0 255.255.254.0 67.217.80.0/23
Block 28 69.25.20.0 - 69.25.21.255 69.25.20.0 255.255.254.0 69.25.20.0/23
Block 29 69.25.247.0 - 69.25.247.255 69.25.247.0 255.255.255.0 69.25.247.0/24
Block 30 77.242.192.0 - 77.242.192.254 77.242.192.0 255.255.254.0 77.242.192.0/24
Block 31 95.172.70.0 - 95.172.70.255 95.172.70.0 255.255.255.0 95.172.70.0/24
Block 32 111.221.57.0 - 111.221.57.255 111.221.57.0 255.255.255.0 111.221.57.0/24
Block 33 212.118.234.0 - 212.118.234.254 212.118.234.0 255.255.254.0 212.118.234.0/24
Block 34 216.219.114.0 - 216.219.115.255 216.219.114.0 255.255.254.0 216.219.114.0/23
Block 35 (GoToMyPC only)  3.115.40.4    
Block 36 (GoToMyPC only) 3.115.108.206    
Block 37 (GoToMyPC only) 3.115.71.78    

IPv6 addresses space

Assigned by Block Classless Inter-Domain Routing (CIDR) format
Block 1 2620:0:c70::/48
Block 2 2a04:6660::/30

Data Centers

We scale our services into third-party cloud and carrier networks for improved performance. To ensure continuous up-time, we also maintain data centers in the following regions:

  • U.S.: Nevada, Georgia, Virginia
  • Global: Netherlands, Germany, India, China
  • Global Public Cloud (including, but not limited to): California, Oregon, Virginia, Singapore, Australia, Japan
  • Content Delivery Public Cloud (including, but not limited to): California, Washington, Texas, Indiana, Missouri, New Jersey, Brazil, United Kingdom, Amsterdam, Germany, France, Italy, Hong Kong, Japan, Singapore

Third-party provider IP ranges

IP ranges for the content delivery network (CDN)

IP ranges for other services (audio, video and screen sharing)

IP ranges for Microsoft Azure

IP ranges for Cloudflare (specific to GoToMyPC)

Email domains

  • customerService@s.logmein.com
  • @s.logmein.com
  • @care.gotomeeting.com
  • @care.gotomypc.com
  • @care.gotoassist.com
  • @care.gotowebinar.com
  • @care.gototraining.com
  • @m.join.me
  • @t.join.me
  • @m.logmein.com
  • @t.logmein.com
  • @sendgrid.com
  • @m.lastpass.com
  • @t.lastpass.com