HELP FILE

Password FAQs

Review a list of frequently asked GoToMyPC password questions.

What are the password requirements?

Your password must meet all these requirements:

  • Greater than 8 characters
  • Must include at least one number (0-9)
  • Must include at least one upper case character (A-Z)
  • Must include at least one lower case character (a-z)
  • Must include at least one special character

Why did my GoToMyPC password expire?

There is no reason for your password to expire. If you can't log in with your password, try one of these options:

  • Make sure your browser or device is not pre-populating an old password
  • Select "Forgot Password" and reset your password
  • Recreate desktop shortcuts and reinstall mobile apps when resetting your password