HELP FILE

Multi-Monitor Support

GoToMyPC supports multiple monitors connected to a single Mac or Windows PC. You can choose which monitors to access while in session.

Note: Since GoToMyPC does not require that the display monitors of the host computer to be turned on, you may want to turn them off before you leave for the sake of privacy and to conserve energy. You can also set your monitors to automatically power down after a specified time in your PC's Display Properties control panel. Keep in mind that a host computer is not accessible while in sleep mode. See Leaving Your Host Accessible for more information.

Manage Multiple-Monitors from a PC Client

Manage Multiple-Monitors from a Mac Client

Related Topics

Quick Navigation with the Minimap Feature

Viewer Preferences

Resize the Viewer Window

Resize the Host Image

To manage multiple-monitors from a client Windows PC

1. Log in and connect to your host PC. The Viewer will show your primary monitor.

2. To select another monitor, simply click the arrow button located on either side of the Viewer window.

You can also press the Windows key on your keyboard along with either the left or right arrow keys to switch between monitors.

Note: For the Windows arrow keys function to work, "Pass Windows keys to host computer" must be unchecked in the Viewer preferences.

3. To view all monitors, hold the Shift key and select Scale to Fit mode from the View menu.

To manage multi-monitor host PC from a multi-monitor client PC

1. Log in and connect to your host PC.

2. Hold the Shift key while clicking the maximize/minimize window button or selecting Full Screen from the View menu. You can now view both monitors simultaneously.

3. To toggle back to window mode, simply click the maximize/minimize window button in the Viewer window.

Manage Multiple-Monitors from a Mac Client

Mac users can either switch back and forth between multiple monitors or scroll smoothly between the two.

Scrolling

Ensure that the Show Primary Monitor and Scroll option is selected in the Multi-Monitor drop-down menu. (a)

Move the mouse pointer towards the edge of the screen in the direction of the other monitor. A translucent-gray patch along the edge indicates the active area for scrolling. (b)

Switching

To disable scrolling and work only on one monitor, select the specific monitor (d) from the Multi-Monitor drop-down menu or click the arrow at the edge of the screen. (c)

Note: In full-screen mode, it is not possible to disable scrolling if the client and host computer resolutions are not the same. You may be able to view parts of the other monitor even if the "Show Only Monitor …" option is selected.

Note: The screen blanking feature is not available on Mac monitor, so for optimal privacy, we recommend you turn off all monitors while not physically present.

Note: The Internet connection is disabled when a Mac laptop lid is closed. This will prevent you from remotely accessing the Mac laptop. See Leaving your Host Accessible for more information.