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Set Up 2-Step Verification

    GoToMyPC users can set an additional layer of security based on a two-step verification method (also known as "two-factor verification" or "single-tap approval"). The two-step verification method is based on something you know (e.g., a password) and something you have (e.g., a code sent via text message) which provides a more robust level of authentication. To use the 2-step verification method, users are prompted to enter a code sent via the LastPass Authenticator app after they enter their GoToMyPC account password. We strongly suggest using the LastPass authentication method; however, you can also use an alternative verification method.

    Important: Two-step verification can only be set up in end-user profiles. They cannot be set up in manager profiles.

    Set up two-step verification for the first time

    1. Log in to your GoToMyPC account.
    2. Select My Account in the left navigation menu.
    3. Under Security Settings, enable the Approve with one tap on smart phone setting and select Go. The Protect Your Account page opens in a new browser.
      Enable Two-Step Verification
    4. Select Set up mobile app.
    5. If you already have the LastPass Authenticator app downloaded on your mobile device, select Next.
      Tip: You can download the app here.
      Set Up Mobile Authenticator
    6. On your mobile device, launch LastPass Authenticator and select + > Scan QR code to add a new account. Then physically hold your phone to your browser to scan the QR code.
    7. Return to your browser and select Set up text message as the backup method when your primary method is unavailable.
    8. Enter the phone number to which login codes should be sent and select Next.
    9. Check your mobile device for a text from GoTo. Enter the 6-digit code to verify your phone number, then select Finish text setup.
    10. Select Activate.
    Results: The next time you log in, you'll be prompted to enter the security code displayed in your LastPass Authenticator app.

    Reset two-step verification

    1. Log in to your GoToMyPC account.
    2. Select My Account in the left navigation menu.
    3. Under Security Settings, select Delete > Delete. The page reloads with two-step verification disabled.
    4. Enable the Approve with one tap on smart phone setting and select Go. The Protect Your Account page opens in a new browser.
    5. Select Set up mobile app then Next.
    6. On your mobile device, launch LastPass Authenticator and select + > Scan QR code to add a new account. Then physically hold your phone to your browser to scan the QR code.
    7. Return to your browser and select Set up text message as the backup method when your primary method is unavailable.
    8. Enter the phone number to which login codes should be sent and select Next.
    9. Check your mobile device for a text from GoTo. Enter the 6-digit code to verify your phone number, then select Finish text setup.
    10. Select Activate.
    Results: The next time you log in, you'll be prompted to enter the security code displayed in your LastPass Authenticator app.
    Article last updated: 31 January, 2023