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Manage multiple monitors with GoToMyPC

GoToMyPC supports multiple monitors connected to a single Mac or Windows PC. You can choose which monitors to access while in session.

Since GoToMyPC does not require the host computer monitors to be turned on, you may want to turn them off before you leave for privacy and energy conservation's sake. You can also set your monitors to automatically power down after a specified time in your computer's display preferences. Learn more about leaving your host computer accessible.

In this article:

Manage multiple monitors from a Windows client computer

Troubleshoot the Shift+Maximize command not working issue

Set display resolution and size (optional)

Troubleshoot the Multi-Monitor option not being visible

Manage multiple monitors from a Mac client computer by scrolling

Manage multiple monitors from a Mac client computer by switching

Navigate between different monitors

Additional Mac tips

Manage multiple monitors from a Windows client computer
  1. Log in at https://www.gotomypc.com/members/login.tmpl.
  2. Connect to your host computer.
  3. To select another monitor, click the designated icon in the GoToMyPC Viewer.
    Manage multiple monitors.

Manage a multi-monitor Windows host computer from a multi-monitor Windows client computer
  1. Log in at https://www.gotomypc.com/members/login.tmpl.
  2. Connect to your host computer.
  3. To view both monitors simultaneously, select the designated icon.
    Manage multiple monitors.

Troubleshoot the Shift+Maximize command not working issue

If you experience issues with Shift+Maximize not working in older builds, it is normally caused by differences in scaling between your host and client computers. To correct this, you can set the scaling level to be equal on both machines.

  1. Go to your Display Settings on the host computer (Right-click on Desktop > Display Settings).
  2. Select Monitor 1 and check the scaling level.
  3. Select Monitor 2 and check the scaling level.
  4. Go to Display Settings on the client computer.
  5. Select Monitor 1 and make sure the scaling level matches Monitor 1 of the host computer (found in step 2).
  6. Select Monitor 2 and make sure the scaling level matches Monitor 2 of the host computer (found in step 3).
  7. Disconnect your GoToMyPC session and reconnect.

Results: Your Shift+Maximize command should work now.

What to do next:
Tip: In some cases, you may also need to set your resolutions to be equal (as close as possible) between the two computers. You should also make sure your monitors are set to Extend on both machines, instead of Mirror. Disconnect and reconnect after making any Display Settings changes.

Set display resolution and size (optional)

If you are still experiencing issues with the multiple monitor setting not working properly, it is possibly caused by the different display resolution settings and sizes of your host computer monitors. To correct this, make sure that the two monitors you are using are of the same size and they are set to the same display resolution by following the steps below:

  1. Go to your Display Settings on the host computer (Right-click on Desktop > Display Settings).
  2. Select Monitor 1 and check the Display resolution.
  3. Select Monitor 2 and make sure the Display resolution matches Monitor 1's setting (found in step 2).
  4. Disconnect your GoToMyPC session and reconnect.

Results: Using multiple monitors should work now.

Troubleshoot the Multi-Monitor option not being visible

If you cannot select the Multi-Monitor option, then perhaps your additional displays are not set up correctly. Check the below criteria to make sure GoToMyPC can detect your additional screens:

  • The secondary monitor is connected to the host computer.
  • The secondary monitor is turned on.
  • Your host computer detects the secondary monitor:
    • On macOS, you can check this in the Apple menu > System Settings > Displayssection.
    • On Windows, you can check this in the Windows menu > Settings > Display > Multiple displays section.

Manage multiple monitors from a Mac client computer by scrolling
  1. Make sure that the Show Primary Monitor and Scroll options are selected in the Multi-Monitor drop-down menu (a).
    Manage multiple monitors.Scroll multiple monitors.
  2. Move the mouse towards the edge of the screen in the direction of the other monitor.

Results: A translucent gray patch along the edge indicates the active area for scrolling (b).
Click on the translucent gray patch to scroll.

Manage multiple monitors from a Mac client computer by switching
  1. Make sure to disable scrolling in the Multi-Monitor drop-down menu.
  2. Under Multi-Monitor, select the specific monitor you want to show.
  3. Select the Arrow button located on either side of the GoToMyPC Viewer.

Navigate between different monitors
The Minimap feature offers quick navigation between different monitors by displaying a scaled-down version of the host computer.
Note: The Minimap feature is not available for Mac client computers.
  1. With the Viewer window selected, press and hold the Ctrl and Windows keys on your keyboard and then left-click the mouse button to display the Minimap window.
  2. Continue holding the mouse button down and drag the red navigation box to another section of the host desktop.
  3. Release the mouse button to close the Minimap window.

Additional Mac tips
  • In full-screen mode, it is not possible to disable scrolling if the client and host computer resolutions are not the same. You may be able to view parts of the other monitor even if the "Show Only Monitor ...;" option is selected.
  • The screen blanking feature is not available on Mac monitors, so for optimal privacy, we recommend you to turn off all monitors while not physically present.
  • The Internet connection is disabled when a Mac laptop lid is closed. This will prevent you from remotely accessing the Mac laptop.
Article last updated: 5 March, 2025
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