HELP FILE

GoToMyPC supports multiple monitors connected to a single Mac or Windows PC. You can choose which monitors to access while in session. Since GoToMyPC does not require the host computer monitors to be turned on, you may want to turn them off before you leave for privacy and energy conservation's sake. You can also set your monitors to automatically power down after a specified time in your computer's display preferences. Learn more about leaving your host computer accessible.

In this article:

Manage multiple monitors from a Windows client computer

Manage a multi-monitor Windows host computer from a multi-monitor Windows client computer

Additional Windows tips

Manage multiple monitors from a Mac computer by scrolling

Manage multiple monitors from a Mac client computer by switching

Additional Mac tips

Manage multiple monitors from a Windows client computer

  1. Log in at https://www.gotomypc.com/members/login.tmpl.
  2. Connect to your host computer.
  3. To select another monitor, click the Arrow button located on either side of the GoToMyPC Viewer. 
  4. To view all monitors, hold the Shift key and click Scale to Fit from the View drop-down menu. 

Manage a multi-monitor Windows host computer from a multi-monitor Windows client computer

  1. Log in at https://www.gotomypc.com/members/login.tmpl.
  2. Connect to your host computer.
  3. Hold the Shift key while clicking the full screen/minimize button or clicking Full Screen from the View drop-down menu. You can now view both monitors simultaneously. 
  4. To go back to the regular mode, click the full screen/minimize button in the GoToMyPC Viewer.

Additional Windows tips

  • If you experience issues with Shift+Maximize not working, it is normally caused by differences in scaling between your host and client computers. To correct this you can set the scaling level to be equal on both machines by following the steps below:
  1. Go to your Display Settings on the host computer (Right-click on Desktop > Display Settings).
  2. Click on Monitor 1 and check the scaling level.
  3. Click on Monitor 2 and check the scaling level.
  4. Go to Display Settings on the client computer.
  5. Click on Monitor 1 and make sure the scaling level matches Monitor 1 of the host computer (found in step 2).
  6. Click on Monitor 2 and make sure the scaling level matches Monitor 2 of the host computer (found in step 3).
  7. Disconnect your GoToMyPC session and reconnect.
  8. Your Shift+Maximize command should work now.
  • Additional tip:  In some cases, you may also need to set your resolutions to be equal (as close as possible) between the two computers.  You should also make sure your monitors are set to Extend on both machines, instead of Mirror.  Disconnect and reconnect after making any Display Setting changes. 

Manage multiple monitors from a Mac client computer by scrolling

  1. Make sure that the Show Primary Monitor and Scroll options are selected in the Multi-Monitor drop-down menu (a).
  2. Move the mouse towards the edge of the screen in the direction of the other monitor.
  3. A translucent gray patch along the edge indicates the active area for scrolling (b).

Manage multiple monitors from a Mac client computer by switching

  1. Make sure to disable scrolling in the Multi-Monitor drop-down menu.
  2. Under Multi-Monitor (a), click the specific monitor you want to show (d). 
  3. Click the Arrow button (c) located on either side of the GoToMyPC Viewer.

Additional Mac tips

  • In full-screen mode, it is not possible to disable scrolling if the client and host computer resolutions are not the same. You may be able to view parts of the other monitor even if the "Show Only Monitor …" option is selected.
  • The screen blanking feature is not available on Mac monitor, so for optimal privacy, we recommend you turn off all monitors while not physically present.
  • The Internet connection is disabled when a Mac laptop lid is closed. This will prevent you from remotely accessing the Mac laptop.