HELP FILE

IT-admins can remotely install and configure GoToMyPC on a large number of computers in their organization and grant remote access to employees even without being physically present.

Suggested steps of remote deployment and registration:

  1. Download the GoToMyPC deployment package.
  2. Enter the expiry of the deployment package in the box next to the 'hours'.
  3. Click Download.
    Note: You will receive an email with your GoToMyPC End-user Account details if none exists in our records.
  4. Remotely install GoToMyPC on all the required computers.
    Note: You can use a software management product such as SCCM.
    Use the following command line parameters:
    GoSetup.exe -s -a -s
  5. Create a GoToMyPC account for all users whom you want to provide remote access. Find the step-by-step instructions here on how to create a user.
  6. Enter the details about which machines you want to allocate to which employee in the dedicated textbox.
  7. Add the user’s e-mail IDs followed by the PC Nickname. Use space as a separator.
  8. Add each mapping in a new line, if you need multiple entries.
  9. To fetch the list of all PC Nicknames, click the "Download list of PC" button on the Manage PCs page.
    Note: PC Nicknames are case-sensitive. For example, ‘machine’ and “Machine” would be treated as two different words. Make sure there are no unwanted spaces.
  10. Click Continue.

Note:

  • Users will be asked to set up an access code during their first remote session.
  • Users MUST initiate their first remote session from a Mac/Windows app and not from an iOS/Android app.
  • This feature is supported from G2P 11.0 build onwards.
  • The remote deployment feature works only with Windows hosts (not applicable for Mac hosts).
  • Post remote deployment, a build can only be downgraded if the user had created an access code during their first remote session.