HELP FILE

How do I integrate with RADIUS?

If you are a GoToMyPC Corporate user, your administrator may configure your GoToMyPC Corporate account to integrate with RADIUS. The RADIUS feature is only available on host PCs; however, RADIUS authentication is available from your iPad and Mac clients.

RADIUS is a two-factor authentication method based on something you know (a password or PIN) and something you have (an authenticator), providing a more robust level of user authentication. Use of RADIUS will prompt you to enter your RADIUS credential (PIN and tokencode) after your access code each time you access the host PC.

RADIUS Integration is only available if your administrator has required the use of RADIUS. This option will not appear to users who are not configured to use RADIUS.

Configure RADIUS on your host PC

  1. While physically present at your host PC, right-click the system tray icon and select Preferences.
  2. Under the Authentication tab, click Configure RADIUS. The Configure RADIUS window opens.
  3. Under RADIUS serves, enter the RADIUS server hostname or IP address and click Add.
  4. Enter your RADIUS user name (name of the user in the RADIUS database).
  5. Enter the RADIUS encryption key (provided by the system administrator).
  6. Click Test Configuration.
  7. When finished with configuration and testing, click OK.

Before you can configure your host PC with RADIUS, your administrator must enable the option. Your administrator may choose to configure your host PC for you.

Connect to your host PC with RADIUS

  1. Log in to www.GoToMyPC.com.
  2. From the My Computers page, select the computer you want to access and click Connect.
  3. If prompted, click Run, Always, Allow or Trust to download the GoToMyPC Corporate Viewer.
  4. When prompted, enter your access code and your RADIUS credentials ( your PIN and token code) and click OK.
  5. You are now connected to your host PC and ready to start accessing all your files, applications and email as if you were sitting at that computer!

Disable RADIUS

  1. While physically present at your host PC, right-click the system tray icon and select Preferences.
  2. Under the Authentication tab, click Disable RADIUS.
  3. Change your access code and click OK.
  4. On the GoToMyPC Corporate Preferences dialog box, click OK.

You cannot disable the use of RADIUS unless your administrator has turned off the requirement to use RADIUS.

Performing search in the RADIUS Domain

  1. Log in at https://www.gotomypc.com/members/login.tmpl with your administrator email address and password.
  2. If prompted between End User Account and Company Manager Accounts click on the bubble next to the company name in question.
  3. Click Manage Account.
  4. Click RADIUS Domain.
  5. Click User names and Shared Secrets to open the search screen.
  6. Select your search criteria next to the Search button.
    • Email - narrow you search based on the email address of the users.
    • Group - narrow your search results by typing in the name of a group.
    • All - you list all of the users.
      Note: This option is not recommended for organizations having thousands of users.
  7. Click the green arrow next to the user whose parameters you wish to change.