HELP FILE

How do I enable screen blanking?

For extra security and privacy, you can blank out your host screen while remotely connected. This will turn the entire screen of the unattended host computer screen black (or green) while you are remotely connected. Note that hardware limitations may prevent screen blanking on some monitors.

System Requirements

  • Windows 7 or later
  • Windows XP Service Pack 3 or later installed
  • Mac OS 10.11 El Capitan or later

Supported display adapters (Windows only)

GoToMyPC uses a specific system driver to blank out monitors. In order for us to properly blank your screen(s), the driver will need to be able to read your computer's display configuration. There are unsupported display adapters that may successfully blank out your host screen but may not behave as expected with supported adapters. These include docking stations, KVM switches, USB display adapter, and connectors.

Note: GoToMyPC supports the following display adapters:
  • DVI
  • VGA
  • HDMI

Note: There is a known compatibility issue with Intel HD Graphics cards and the display port adapter. If you are using this model, we recommend that you use a different display adapter port on your computer's video card.

Third-party driver issues (Windows only)

If you are still experiencing trouble with screen blanking, you may need to check for any installed third-party drivers. Some third-party drivers (LogMeIn Mirror Driver, Splashtop Mirror Driver, DameWare Development Mirror Driver, etc.) may prevent screen blanking capabilities, and you may need to uninstall these drivers for screen blanking to work properly. Please note that in some cases, these drivers may remove some of the necessary adapter information that GoToMyPC needs. In this case, you may need to reinstall your computer's display adapter, which can be done through the device manager (the process may vary depending on your hardware and OS). Contact customer support for additional clarification.

Enable NEW screen blanking for Windows (GoToMyPC V11 and newer)

If you are on an older GoToMyPC version contact Customer Care to have it updated. Follow the steps below to enable the new Screen Blanking feature.

  1. Right-click the GoToMyPC icon in your system tray.
  2. Go to Preferences.
  3. Make sure you are on the Host tab.
  4. Check the box next to Enable new screen blanking feature.
  5. Your next session should now use the new Screen Blanking feature.

Enable screen blanking for Windows

  1. In your computer system tray, right-click the GoToMyPC icon and click Preferences.
  2. In the Security tab, check the Blank out screen while connected box.

Enable screen blanking for Mac

  1. Click File then Preferences.
  2. In the Security tab, check the Blank out screen while connected box.