Enable Screen Blanking
For extra security and privacy, you can blank out your host screen while remotely connected. This will turn the entire screen of the unattended host computer screen black (or green) while you are remotely connected. Note that hardware limitations may prevent screen blanking on some monitors.
- Windows 7 or later
- Windows XP Service Pack 3 or later installed
- Mac OS 10.11 El Capitan or later
Supported display adapters (Windows only)
Third-party driver issues (Windows only)
If you are still experiencing trouble with screen blanking, you may need to check for any installed third-party drivers. Some third-party drivers (GoTo Mirror Driver, Splashtop Mirror Driver, DameWare Development Mirror Driver, etc.) may prevent screen blanking capabilities, and you may need to uninstall these drivers for screen blanking to work properly. Please note that in some cases, these drivers may remove some of the necessary adapter information that GoToMyPC needs. In this case, you may need to reinstall your computer's display adapter, which can be done through the device manager (the process may vary depending on your hardware and OS). Contact customer support for additional clarification.
Enable NEW screen blanking for Windows (GoToMyPC V11 and newer)
If you are on an older GoToMyPC version contact Customer Care to have it updated. Follow the steps below to enable the new Screen Blanking feature.
- Right-click the GoToMyPC icon in your system tray.
- Go to Preferences.
- Make sure you are on the Host tab.
- Check the box next to Enable new screen blanking feature.
- Your next session should now use the new Screen Blanking feature.
Enable screen blanking for Windows
- In your computer system tray, right-click the GoToMyPC icon and click Preferences.
- In the Security tab, check the Blank out screen while connected box.
Enable screen blanking for Mac
- Open GoToMyPC.
- Click GoToMyPC and select Preferences.
- Select the Security tab and check the Make host screen blank while connected box.
- Click Apply Changes.