For security reasons, GoToMyPC will disconnect you if there is no keyboard or mouse activity for a certain period of time. The default setting for Pro and Personal users is 15 minutes, but it may be increased up to 9999 minutes.
Configure security time-out on Windows
- In your computer system tray, right click on the GoToMyPC icon and click Preferences.
- In the Security tab, you can change the minutes of inactivity before GoToMyPC disconnects you. Click OK.
- If you are on a Corporate account, the maximum time-out setting is managed by your administrator.
Configure security time-out on Mac
Changing the time-out setting for Mac host computers is not available at this time. The default setting is 30 minutes. Mac client computers will honor the time-out setting of the Windows host computer.