HELP FILE

Enabling GoToMyPC with CA Anti-virus Software

If your computer is protected by CA and you are experiencing connection issues, then your firewall may be preventing a connection. In order to use GoToMyPC without disabling your firewall, follow these steps.

If after following these instructions you still have firewall- related issues, then CA Support may be able to provide assistance.

CA Firewalls

CA eTrust Threat Management

CA Internet Security Suite

CA Security Center

Related Topics

Firewalls and GoToMyPC

Locate Files for Firewall Permissions

Firewalls and Client Computers

Additional Resources

CA eTrust Threat Management

  1. Open eTrust Threat Management.
  2. Click eTrust PestPatrol. (a)
  3. Click Settings. (b)
  4. Click Exclusions. (c)
  5. Click Paths.(d)
  6. Click Add. (e)
  7. Browse to the LogMeIn program folder.
  8. Click OK.
  9. Click Apply. (f)

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CA Internet Security Suite

1. Double-click the CA icon in the system tray (normally the bottom right of your screen).

2. Click My Computer.

3. Click Update Settings. (a)

4. Scroll down and uncheck Use advanced heuristic scanning.

5. Scroll to Advanced Threat Exclusion.

6. Click Browse.

7. Click Paths.

8. Navigate to the GoToMyPC program folder and exclude it from scanning.

9. Click Apply to save changes.

10. Uncheck Auto-scan and On-Demand. (b)

11. Click Apply. (c)

12. Click Scan.

13. Click View Scan Results. (d). You should see the files for GoToMyPC listed.

14. Click View Quarantine.

15. Check the box for GoToMyPC. (e)

16. Click Exclude. (f)

17. Uncheck the Auto-scan and On-demand boxes and then click OK.

18. Check the box for GoToMyPC.

19. Click Restore. (g)

20. Perform another scan. There should be no threats detected.

21. Check to see that the GoToMyPC files are still in the GoToMyPC program folder.

22. Reboot and ensure that GoToMyPC is still installed on your computer.

You are now ready to use GoToMyPC with your CA Internet Security Suite firewall.

CA Security Center

CA Security Center has multiple components. Depending on what you have enabled, you may have to configure your Anti-Virus, Anti-Spyware, and Personal Firewall components to allow GoToMyPC to function on your host computer.

Anti-Virus
  1. Open CA Security Center.
  2. Click the arrow icon to the right of CA Anti-Virus. (a)
  3. Click Options. (f)
  4. To the right of On-demand scanner, check the boxes under Clean and Quarantine and then click Modify. (d)
  5. In the window that opens, click Add.
  6. Click Browse, browse to the GoToMyPC program folder and exclude it from scanning.
  7. Click OK.
  8. If Real-time Scanner is enabled, repeat steps 4-7. (e)

Anti-Spyware

  1. Open CA Security Center.
  2. Click the arrow icon to the right of the CA Anti-Spyware . (b)
  3. Click Advanced Settings.
  4. Click Options. (m)
  5. To the right of On-demand scanner, check the box under Quarantine and then click Modify. (n)
  6. Click Browse.
  7. Navigate to the GoToMyPC program folder and exclude it from scanning.
  8. Click Close.
  9. Repeat steps 5-8 for the Real-time scanner. (o)

Personal Firewall

  1. Open CA Security Center
  2. Click the arrow icon to the right of CA Personal Firewall. (b)
  3. Click Firewall. (g)
  4. Select g2viewer.exe (j) and then click Edit. (h) The Configure Application Rules window opens.
  5. Click Add.
  6. Click the Expert Rules tab. (i)
  7. Under Protocols and Ports, select TCP UDP ALL from the drop-down menu, check the Enable Rule box, and name the rule NAT1.
  8. Repeat steps 4-7 for g2comm.exe. (k)
  9. Try logging in to GoToMyPC.

If you still cannot log in

  1. Click the Privacy tab. (l)
  2. Turn off all components within the privacy window by moving their sliders down to Off.

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