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Experience Optimizer

The Experience Optimizer feature checks your internet speed and the current load of your host and/or client computer at the beginning of each remote session, and adjusts the session settings automatically to optimize your remote session experience.

You can enable and disable the feature under Preferences in the GoToMyPC application.

Tip: You can also access the Experience Optimizer from the remote active session window of GoToMyPC.
How it works
If you enable the feature on a Windows computer, your remote session starts with your default settings while the test runs for about 30 seconds in the background. All the necessary adjustments are automatically made at the end of the test. If you have poor internet connection, GoToMyPC might turn off your audio or change your display resolution to provide the service in the optimal quality.
How can I enable Experience Optimizer?
  1. Go to
  2. Click Log in in the top right corner.
  3. Log in using your GoToMyPC email address and account password.
  4. If prompted, choose the account you want to access and click Go. This only applies if you have multiple GoToMyPC accounts associated with one email address.
  5. Click Settings in the right hand menu.
  6. Scroll down to General Settings.
  7. Select the check-box under Experience Optimizer to enable the feature.
Note: Click Okay in the resulting pop-up Window to give consent to M-Lab to run the speed test.

The test, using up to 40MB of data, is provided by Measurement Lab (M-Lab). M-Lab retains your IP-address and internet speed for research purposes only. Although the result of the test is shared with GoTo, we never disclose your personal data, including your name, email address, postal address, phone number, credit card information, or your GoToMyPC usage information with them.

Important: The changes are reverted after you disconnect.
What do the performance settings mean?
  • High
    • Highest resolution with 24-bit colour
    • Highest Audio quality
  • Medium
    • Audio quality is reduced to low
    • Wallpaper is disabled
    • Effects are disabled
    • Only the border of the window is displayed while it is being dragged
  • Low
    • The same as Medium, but audio is completely switched off
    • Screen resolution is reduced to 1024*768
    • Color depth is reduced to 8 bits (256 colors)
  • Auto
    • Automatically adapts stream quality to the highest level the bandwidth of the connection can support.
Article last updated: 25 August, 2023