Troubleshooting Wake On LAN on a Windows PC
Here are some steps you can take to troubleshoot issues when trying to wake a PC.
- The computer you are trying to wake up must be on a wired connection (not on WiFi)
- A second LogMeIn host computer must be switched on and in the same network in order to send the wake request
To ensure best results, make sure the following items are using up-to-date drivers or firmware:
- Motherboard Chipset
- Network Adapter (if you have recently updated to Windows 10, make sure the Network Adapter drivers are updated)
Tip: In the BIOS under Power Management, Deep Sleep must be turned off.
Consult your computer or hardware manufacturer for assistance in downloading and installing drivers and firmware.
Enabling Wake On LAN on Windows 10
- Open the Quick Access Menu by pressing the Windows key and X at the same time.
- Click Device Manager.
Result: The Device Manager window is displayed.
- Expand the list of Network adapters.
- Right-click the primary network adapter and select Properties.
Result: The first adapter in the list is usually the primary adapter.
- Select the Power Management tab.
- Select the boxes for Allow this device to wake the computer and Only allow a magic packet to wake the computer.
- Select the Advanced tab.
- In the Property box, highlight Wake on Magic Packet.
- Set Value to Enabled.
- Select OK.
- Restart your computer.
Further Resources and Information
To see a full list of available states on your host machine, in command line type powercfg -a and verify that states S3, S4 and S5 are available.
ACPI (Advanced Configuration and Power Interface) standards:
- S0 – System is fully powered on
- S1 – Power on Suspend(POS): Power to the CPU and RAM is maintained.
- S2 – CPU powered off.
- S3 – Standby, Sleep or Suspend: RAM still has power
- S4 – Hibernation: Memory is saved to the hard drive and the system is powered down.
- S5 – Shut Down: The power supply still supplies power to the power button.
For additional information, visit the Microsoft support site.