LogMeIn Central Admin Toolkit

To help you understand all that LogMeIn Central has to offer, we have compiled some of our most valuable resources to aid you and your business understand the what, why and how behind Central.

With the recent global shift to remote work, it is likely your IT environment has changed dramatically. Whether you’re an internal IT professional or Managed Service Provider (MSP), LogMeIn Central provides all organizations with the simplicity, speed, and security to remotely monitor and manage their IT infrastructure and maintain day-to-day IT operations from anywhere.

The resources here will help you:

Identify the need for an RMM solution, particularly while managing a remote IT environment
Evaluate how Central and its module offerings can help support your IT organization
Ensure your employees maintain productivity and day-to-day operations by enabling them to remote into their work computer from anywhere
Inform and educate yourself and others on the benefits and use cases of Central
Learn how to keep your endpoint infrastructure secure
Understand the features and functionality available within Central and how to use them
Implement Central effectively and efficiently, even while remote

Getting Started with LogMeIn Central

After selecting LogMeIn Central as your RMM solution, it is essential you understand best practices and why those practices are important. Take a look at the following resources to help understand how.

LogMeIn Central Onboarding Guide - everything you need to get up to speed on Central fast, such as key questions to ask and answer, helpful resources, and a checklist.
Admin 101 Recording - Would you like to see a video walk-through as you are getting started? Check out this link, register, and view the 45-minute demo of the product and how to get going.
Official Central Help - Support is here to help! Browse our help articles, video tutorials, user guides, and other resources on this support site to learn more about using your product.
Central Overview Demo - A brief look into Central’s most important features, how to get started, and a detailed look at the interface.
Take a Deep-Dive into Admin Training for Central - Explore a 45-minute video walk-through of the product and how to get started.
Monitor, Manage and Secure your Endpoints: On-Demand Demo - Provides a walk-through of Central’s primary features and how to use them.

Why Remote Monitoring and Management is Essential for the Modern IT Professional

When considering a remote monitoring and management tool in a changing IT environment, it is important to consider a variety of factors, including the size of your organization, your cost structure, resources available, and the features you will need to be successful, to name just a few.

Here are just a sampling of the many ways RMM can help you cut costs, save resources and valuable time, and take your IT infrastructure to the next level:

4 Ways It Consolidation Will Help Your Business: Understand the why behind consolidation, and how Central can fill these requirements.
RMM vs. Break Fix Infographic: Discover why RMM Wins in today’s technological environment over traditional Break-Fix IT Models.
Uncovering the Value Behind RMM Solutions: a report uncovers the 7 biggest IT trends, threats, and the value Remote Monitoring and Management solutions deliver
Endpoint Management Buyer’s Guide: A practical guide for the time and resource-constrained IT professional.
Uncovering the Harsh Realities of Endpoint Management with LMI’s CTO: Walks through a report confirming that Endpoint Management is critical for IT organizations.

Selecting LogMeIn Central as your RMM Solution

LogMeIn Central incorporates market-leading remote access capabilities with advanced IT features to help you manage your endpoints effectively and stay secure regardless of location. Let’s look at a few key benefits of Central for your organization.

LogMeIn Central will allow you to:

Monitor	Manage	Secure	Access
Gain better visibility and have a single pane of glass view into all of your company’s endpoints with advanced reporting & proactive alerts	Automate manual tasks and bring productivity to the next level with automated task management and self-healing alerts	Take control and mitigate risk of cyber threats with patch management and LogMeIn Antivirus powered by Bitdefender	Remotely access any endpoint from anywhere with one-click access from any desktop, laptop, tablet or mobile device

Where to Start – A Quick Overview and Key Resources

Use the following pages to get a broad overview of Central and its offerings:

LogMeIn Central Landing Page and Pricing - Our Central Homepage provides a broad overview of product pricing and features, provides helpful contact information and has a link to request a demo or start a free 14-day trial.
LogMeIn Central ROI Calculator - Use this ROI calculator to generate a customized RMM solution based on your needs and see how much you could save by deploying LogMeIn Central.
Central Overview Demo - Take a brief look into Central’s most important features, how to get started, and take a detailed look at the interface.
Resource Center - The Central Resource Center is the primary location for materials to help you in evaluating and building a business case for Central, including case studies, white papers, data sheets, infographics and more.
10 Features You Must Try inLogMeIn Central - Take at ten of our most useful features in Central.

How does Central Work?

LogMeIn Central is a platform RMM solution, which gives you the freedom and flexibility to pay for only what you need. All packages start with our Base Plan at 25 computers and have unlimited users. Select the computer tier that best fits your environment (25, 50, 100, 250, 500, up to 10,000).

In addition to our Base Plan, we have 3 core functionality modules. You can add-on 1, 2, or all 3 modules based on your budget and needs. While our Base plan is designed to provide a core set of functionality benefits, modules go deeper into certain areas and can help grow your toolset immensely.

You start with a Base Plan, then you have the choice to tag on additional functionality (see our Pricing page for more). Take a look at the following resources to learn more about our Base Plan and what is included in each module:

Central Base Package Overview - explore the core functionality that comes with every Central subscription
Security Module Overview - The only security add-on you’ll ever need for your endpoints. Powerful protection against growing online threats such as Malware, Spyware, and Ransomware with tools like integrated Antivirus powered by Bitdefender that put you in control of your endpoint security.
Automation Module Overview - proactively approach and manage your endpoints with unique and powerful alerts, scripting, and task management.
Insight Module Overview - Gain better visibility and keep a constant pulse on your endpoint infrastructure. Here are some features included in this module

What can Central Provide to Your Unique IT Environment?

Depending on your background, Central will have different use-cases. Take a look at these user-specific pages to learn more about how Central can fit your individual needs. Keep in mind, this is not an all-encompassing list of possible user types:

Central for Internal IT - Cut down on remedial tasks, react quickly to problems, and finally get to those big projects.
Central for Kiosk, Signage, Point-of-Sale - Manage all of your assets from one location anywhere in the world, with best in class remote monitoring and management software in Central.
Central for Managed Service Providers (MSPs) - Take control of your endpoints and manage with confidence from afar with Central advanced functionality and integrated benefits.
Central for Remote Workers - If you are an employee working remotely or travelling frequently, or a business owner who wants to empower your workforce wherever they are located, Central can provide reliable remote access for any use case.

See How Our Users Take Advantage of Central

We are fortunate enough to work with a wide variety of companies and customers across thousands of different industries. Take a look at some of the following customer stories to learn more about how you can implement Central in your own business. Companies like Under Armor, Brooks Brothers and Spotify rely on Central’s market-leading technology to drive endpoint success.

Au Bon Pain - discover how Au Bon Pain uses LogMeIn Central to keep its POS systems up-and-running.
Technology & Beyond - learn how a traditional break/fix company uses Central to manage their computers
Chicago Symphony Orchestra - see how Chicago Symphony Orchestra relies on Central to keep employees online and the orchestra in performance mode.
LeafTech - learn how LeafTech IT Consulting Relies on LogMeIn Central to Keep Their Customers Smiling
ZoomSystems - discover how ZoomSystems deploys our host software across all of their kiosks
Rug Doctor - discover how you can proactively remote control and automatically update multiple systems simultaneously
Shift4 Payments - Improve system uptime and proactively resolve issues without interrupting end-users

Access Control Tools for System Administrators

We at GoTo recognize the challenges inherent in personal remote access products. Sometimes these applications can be installed onto computers on your network by your users and without your knowledge, effectively circumventing your security infrastructure.

We're committed to working with you, so we provide free tools and detailed information on our security systems.

Downloads

Active Directory Group Policy template for controlling the host software on your network. Right-click the link below and select Save Link As... to download and save the file to your hard disk.

LogMeIn.adm - for Microsoft Windows XP/2000
LogMeIn.admx, LogMeIn.adml - for Microsoft Windows 7 and newer

Whitepapers

Security Whitepaper - A detailed description of the security mechanisms utilized by GoTo, and how these mechanisms interoperate. Technical in nature.
LogMeIn Administrative Template - Serves as an overview of host Group Policies. Technical in nature.

Becoming a LogMeIn Central Expert

Once you feel comfortable using Central and getting started, it’s time to find out how to use Central’s features. The following are some in-depth resources you can explore on your own time.

Central’s Features, Benefits, Use Cases - A detailed overview of key features of Central, what these features provide you as a customer, and in what situation these features would be used
Administrator training - This training is targeted to LogMeIn Central admins who want to know more about how to implement and scale their LogMeIn Central account. The training reviews the key steps, features, and master classes to help admins successfully implement Central across their organization.
Sign up for a free training now!
Master Classes and Webinars - Unique insight into specific topics, whether the focus is on a particular feature of Central or general tips and tricks. You can view a complete list of existing recordings which cover most features from basic to advanced via our Master Class Library. Some of our most popular classes were:

Webinars can be found on our Resource Center, and are constantly being updated. Here are a few of our most popular Webinars:

Customer-Spotlight Webinar: Don’t Take it From Us - a unique look into the background of an IT consultant, and how they use Central to benefit their business.
Top 10 Tips for Scaling your IT Infrastructure - learn best practices for scaling your IT Infrastructure to meet the growing and changing needs of your organization.
Uncovering the Harsh Realities of Endpoint Management - discover how endpoint management has evolved and why having a comprehensive endpoint management solution is no longer a nice-to-have but rather an absolute necessity.

Feature Snapshot PDFs: for some of our more detailed features of central, these Snapshot PDFs explore this advanced functionality and how to use it, in addition to helpful tips and tricks to get you ahead

Feature Demos and Videos - each of these videos intends to explore a different piece of functionality within Central, whether they exist in Base or one of the Modules. Explore the following for quick, helpful insight on each:

Continuing Education

Our Central team wants to ensure that Central users can strengthen their product knowledge with a wide variety of resources.

These resources are generated, improved, and updated frequently, and most can be found by toggling through our Resource Center. However, we also encourage our users to actively engage with our regularly released content to help you stay up-to-date with all things Central.

LogMeIn Blog - we regularly post on topics ranging from cybersecurity to new and important feature launches. Register online to receive new blog posts as they go live.

LogMeIn Community - an excellent source of information from other users. Ask questions and get answers from staff and expert Central customers alike!

LogMeIn Central Video Playlist - Subscribe to and visit our YouTube channel to view videos and demos that allow you to get the most out of Central.

Stay tuned to any upcoming Master Classes and Webinars - Master Classes, led by our solutions consultants, walk through some of the key features and benefits of Central in detail. Webinars are focused on the customer experience, with content focused on growing industry trends, tips and tricks, and helpful IT strategies.