HELP FILE

How to View Host Event Log Files

    The host always logs Service Start/Stop, Login/Logout and Remote Control Start/Stop events to the application log.

    Follow this procedure to view log files:

    1. Access the host preferences:
      • From the host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > Advanced
      • From a client device, connect to the host Main Menu and follow this path: Preferences > Advanced
    2. Under Event Logs, click the View Files button.

      Result: A list of available log files is displayed.

    3. On the list, double-click the file you want to view.

      • The active log file is named LogMeIn.log
      • Older logs are stored with the naming convention LMIYYYYMMDD.log (example: the log file for January 10, 2009, would be LMI20090110.log)
      • On a Windows host, click Download all logs in one compressed file to access all available logs in a single compressed archive

    4. You can also set the following options:
      Option Description
      Location of event logs Define the folder where the files are to be saved. Leave blank to use the default location (the host software installation directory, typically C:\ProgramData\LogMeIn).
      Keep event logs for Enter the number of days for which you would like to store log files.
      Enable debug-level logging Select this option to include system events in the LogMeIn.log file. This facilitates troubleshooting efforts.
    5. Click OK or Apply.

      Result: Your settings are applied immediately to the host.

    Article last updated: 27 September, 2022