HELP FILE

How to Request Access to Computers in Another Account

    Use the Request Access feature to gain access to computers in other Central and Pro for business users accounts.

    Only Central subscribers (Account Holders) can request access. The recipient must have a Central or Pro for small businesses account.
    1. In Central, click Users > Manage.

      Result: The Users page is displayed.

    2. On the Users page, click Request Access.
    3. Enter the email address of the Account Holder responsible for the computers you want to access.

      The recipient must be a Central or Pro for small businesses Account Holder for the host you want to access.

      Tip: To identify the Account Holder of a host computer, open the LogMeIn Control Panel on the host and check the account holder's email on the Overview tab.

    4. Click Send Request.

      Remember: The recipient must be an account holder of a Central or Pro for small businesses account. Other subscription levels do not have access to the Users tab (Pro for individuals and Pro for power users).

    Results:
    Note: Upon approval, a profile is added to your account. There are two profile types:
    • Account Holder of ["Company Name" as saved on the Billing page] for computers in your own account
    • User of ["Company Name" as saved on the Billing page] for computers in other accounts
    Article last updated: 27 September, 2022