HELP FILE

How to Connect using the Client Desktop App

    Connect to Host computers in your account from your PC or Mac directly using the Client desktop app.

    Why would you use the Client app to connect to hosts?

    Think of the Client Desktop app as a quick link to your hosts. It provides a convenient way to perform basic remote management tasks on your hosts, such as remote control or copy files. However, using advanced features, such as reporting, creating alerts and mass deployment of hosts is only possible from the LogMeIn.com website.

    You can connect to any computer that meets these conditions:
    • The host software must be installed and running on the host
    • The host must be turned on
    • The host must be connected to the Internet
    • The host must not be in Sleep mode or Hibernation mode
      Tip: Wake on LAN is only available from LogMeIn.com
    • The host must not already be controlled by another user
      Note: Multiple users can connect to a host simultaneously; however, only a single remote user can control it. For example, one user can control a computer while another uses File Manager or Management Tools.
    1. Launch the Client desktop app:
      • Option 1. Click the system tray (or menu bar) icon and select Connect to computers.
      • Option 2. Using the Start menu or Finder, start the LogMeIn Client.

      Can't find the Client desktop app? Download it for Windows or Mac.

    2. Log in to your account using your LogMeIn ID (email address) and password.

      Result: The computer list is displayed.

    3. Click the computer you want to access and select an action.
      Option Description
      Remote Control Access and control remote computers
      File Manager Transfer files between computers and more
      Command Prompt Access remote computers in the background
      Main Menu Manage remote computers
      Info View computer details

      Tip: To connect to a specific computer automatically when the Client starts, select the computer and the default action under View > Options > General > Connect to....

      Result: The client will attempt to make a connection to the host. You will be prompted to authenticate to the host.

      Tip: You can set the host to securely save your host username and password to the client computer from which you are connecting. This will allow you to automatically authenticate when you next connect from the same computer. See How to Set Up Automatic Authentication.

    4. Log in to the computer using the appropriate authentication method:
      • If prompted, enter the username and password you would enter if you were sitting in front of the host computer.
      • If prompted, enter the Computer Access Code you created when you installed Central to the host computer.

      Remember: Do not enter your LogMeIn ID and password. This will result in Error 1326 or Error 5 (incorrect user name and password).

      Result: Your session begins upon successful authentication.

    Article last updated: 27 September, 2022