How to Connect using the Client Desktop App

Connect to Host computers in your account from your PC or Mac directly using the Client desktop app.

Why would you use the Client app to connect to hosts?

Think of the Client Desktop app as a quick link to your hosts. It provides a convenient way to perform basic remote management tasks on your hosts, such as remote control or copy files. However, using advanced features, such as reporting, creating alerts and mass deployment of hosts is only possible from the LogMeIn.com website.

Remember: When you have more than 5,000 devices in the inventory, expect latency in the Client Desktop app. In this case, we recommend you use the Web app instead.

You can connect to any computer that meets these conditions:

The host software must be installed and running on the host
The host must be turned on
The host must be connected to the Internet
The host must not be in Sleep mode or Hibernation mode
Tip: Wake on LAN is only available from LogMeIn.com
The host must not already be controlled by another user
Note: Multiple users can connect to a host simultaneously; however, only a single remote user can control it. For example, one user can control a computer while another uses File Manager or Management Tools.

Launch the Client desktop app:
- Option 1. Click the system tray (or menu bar) icon and select Connect to computers.
- Option 2. Using the Start menu or Finder, start the LogMeIn Client.
Can't find the Client desktop app? Download it for Windows or Mac.
Log in to your account using your LogMeIn ID (email address).
Result: The computer list is displayed.

Click the computer you want to access and select an action.

Option	Description
Remote Control	Access and control remote computers
File Manager	Transfer files between computers and more
Command Prompt	Access remote computers in the background
Main Menu	Manage remote computers
Info	View computer details

Tip: To connect to a specific computer automatically when the Client starts, select the computer and the default action under View > Options > General > Connect to....

Result: The client will attempt to make a connection to the host. You will be prompted to authenticate to the host.

Tip: You can set the host to securely save your host username and password to the client computer from which you are connecting. This will allow you to automatically authenticate when you next connect from the same computer. See How to Set Up Automatic Authentication.

Log in to the computer using the appropriate authentication method:
- If prompted, enter the username and password you would enter if you were sitting in front of the host computer.
- If prompted, enter the Computer Access Code you created when you installed LogMeIn Central to the host computer.
Remember: Do not enter your LogMeIn ID and password. This will result in Error 1326 or Error 5 (incorrect user name and password).

Result: Your session begins upon successful authentication.

What if I don't have a user on my remote host computer? (Computer Access Code)

On some computers you may be prompted to enter a Computer Access Code, also known as "computer passcode". Usually you are prompted to create a Computer Access Code when you install the host software to a remote computer that is not configured to require a Windows or Mac user name and password (when you start the computer, it is ready to go without entering a password). The Computer Access Code gives you assurance that only people who know the special code can access your remote computer.

Important: Do not lose your Computer Access Code. It can be changed from the host - that is, the remote computer - itself, but cannot be retrieved! In other words, there is no way to change it remotely from the LogMeIn website or from the Client app. See How to Change Your Computer Access Code.

Remember: Do not enter your application password when asked for a Computer Access Code as they have different purposes.

Tip: Advanced Users: In Windows, the Computer Access Code is actually linked to a hidden Administrator account called LogMeInRemoteUser. The Computer Access Code is the password for the user LogMeInRemoteUser.

Frequently Asked Questions

What if I can't interact with a device during remote control?: Make sure you have Allow Full Remote Control permission enabled in LogMeIn Central. For more information on user permissions, see Specifying Permissions for Users and User Groups in your Account.
Where can I download the Client app?: You can download the Client app for Mac and for Windows from our support site.

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