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{"billingAdmin":[{"heading":"Subscription Plans","iconClass":"togo-icon togo-icon-cart","summary":"Manage the product plans and services on your LogMeIn account","link":"https://support.logmeininc.com/gotowebinar/help/change-your-plan-g2w010010","linkText":"Learn more"},{"heading":"Payment Methods","iconClass":"togo-icon togo-icon-money","summary":"Update the payment and billing information for your LogMeIn account","link":"https: //support.logmeininc.com/gotowebinar/help/update-your-billing-info-g2w010008","linkText":"Learn more"},{"heading":"Invoices & Receipts","iconClass":"togo-icon togo-icon-file-txt","summary":"Access past receipts or view <br />invoices for upcoming payments","link":"https://support.logmeininc.com/gotowebinar/help/print-a-receipt-g2w090121","linkText":"Learn more"},{"heading":"Users & Access","iconClass":"togo-icon-add-person","summary":"Add and remove users from your account, modify their settings, and control their product access","link":"https://support.logmeininc.com/gotowebinar/help/add-users-to-your-account-g2w500006","linkText":"Learn more"},{"heading":"User Settings","iconClass":"togo-icon togo-icon-settings","summary":"Enable and disable features within our products for individual or groups of users","link":"https://support.logmeininc.com/gotowebinar/help/update-users-product-settings-g2w500009","linkText":"Learn more"},{"heading":"Billing Center FAQs","iconClass":"togo-icon-question-circle","summary":"Browse the most commonly asked questions about subscription plans and payment","link":"https://support.logmeininc.com/gotowebinar/help/billing-and-cancellation-faqs-g2w060014","linkText":"Learn more"},{"heading":"Admin Reports","iconClass":"togo-icon togo-icon-file-txt","summary":"Download reports on your users, webinar attendance, and account usage","link":"https://support.logmeininc.com/gotowebinar/help/create-a-report-g2w500018","linkText":"Learn more"},{"heading":"Schedule Webinars","iconClass":"togo-icon togo-icon-calendar","summary":"Learn how to schedule a new live or on-demand webinar as the event organizer","link":"https://support.logmeininc.com/gotowebinar/help/how-to-schedule-a-webinar-g2w020001","linkText":"Learn more"},{"heading":"Share & Manage Webinars","iconClass":"togo-icon-feedback","summary":"Learn how to invite attendees to your webinars, manage registration, and prepare handouts","link":"https://support.logmeininc.com/gotowebinar/help/share-webinars-manage-registration-and-send-emails-g2w020004","linkText":"Learn more"}],"accountAdmin":[{"heading":"Admin Center","iconClass":"togo-icon togo-icon-screen","summary":"Get started with adding users, configuring account settings, enabling features, and more!","link":"https://support.logmeininc.com/gotowebinar/help/using-the-goto-admin-center-g2w500020","linkText":"Get Started"},{"heading":"Users & Access","iconClass":"togo-icon-add-person","summary":"Add and remove users from your account, modify their settings, and control their product access","link":"https://support.logmeininc.com/gotowebinar/help/add-users-to-your-account-g2w500006","linkText":"Learn more"},{"heading":"Groups","iconClass":"togo-icon togo-icon-people","summary":"Use groups to streamline the process of adding users and configuring their settings","link":"https://support.logmeininc.com/gotowebinar/help/set-up-user-groups-in-the-admin-center-g2w500003","linkText":"Learn more"},{"heading":"Reports","iconClass":"togo-icon togo-icon-file-txt","summary":"Download reports on your users, webinar attendance, and account usage","link":"https://support.logmeininc.com/gotowebinar/help/create-a-report-g2w500018","linkText":"Learn more"},{"heading":"User Settings","iconClass":"togo-icon-settings","summary":"Modify account settings for each of your users and select which product features they can use","link":"https://support.logmeininc.com/gotowebinar/help/update-users-product-settings-g2w500009","linkText":"Learn more"},{"heading":"Activity History","iconClass":"togo-icon-list","summary":"See a real-time feed listing all changes and actions completed by admins","link":"https://support.logmeininc.com/gotomeeting/help/manage-admin-activities-g2m500017","linkText":"Learn more"},{"heading":"Enterprise Sign-In","iconClass":"togo-icon-lock-closed","summary":"IT Admins can set up SSO to make logging in even easier for the organizers on their account","link":"https://support.logmeininc.com/gotowebinar/help/enterprise-sign-in-g2w790099","linkText":"Learn more"},{"heading":"Active Directory Connector","iconClass":"togo-icon-reader","summary":"IT Admins can use our custom tool to streamline product provisioning for large accounts","link":"https://support.logmeininc.com/gotowebinar/help/active-directory-connector-v2-g2w750001","linkText":"Learn more"},{"heading":"Organizer Quick Start (8:36)","iconClass":"togo-icon-play","summary":"Help your organizers learn the basics of scheduling and hosting GoToWebinar sessions","link":"https://support.logmeininc.com/supportvideos/gotowebinar/video--getting-started--gotowebinar-organizer-quick-start","linkText":"Learn more"}],"notLoggedInUsers":[{"heading":"System Check","iconClass":"togo-icon togo-icon-gotomeeting","summary":"We'll scan your system to make sure you meet all of the requirements needed to use GoToWebinar.","link":"https://support.logmeininc.com/gotowebinar/system-check-attendee ","linkText":"Scan now"},{"heading":"Join Guide","iconClass":"togo-icon togo-icon-info","summary":"Learn how to register for a webinar and get launched into session. ","link":"https://support.logmeininc.com/gotowebinar/how-to-join-attendees","linkText":"See guide"},{"heading":"Schedule Webinars","iconClass":"togo-icon togo-icon-calendar","summary":"Learn how to schedule a new webinar using the web app on your desktop.","link":"https://support.logmeininc.com/gotowebinar/help/how-to-schedule-a-webinar-g2w020001","linkText":"Learn more"},{"heading":"Share & Manage Webinars","iconClass":"togo-icon-feedback","summary":"Learn how to invite attendees to your webinars, manage registration and prepare handouts. ","link":"https://support.logmeininc.com/gotowebinar/help/share-webinars-manage-registration-and-send-emails-g2w020004","linkText":"Learn more"},{"heading":"Recording","iconClass":"togo-icon togo-icon-screen","summary":"Find information on how to record a session and share the recording file with others.","link":"https://support.logmeininc.com/gotowebinar/help/record-a-session-g2w020011","linkText":"Learn more"},{"heading":"Audio","iconClass":"togo-icon-speaker","summary":"Learn about our integrated audio options and find solutions to common audio issues.","link":"https://support.logmeininc.com/gotowebinar/help/audio-help-and-faqs-g2w060006","linkText":"View FAQs"},{"heading":"Mobile Device Support","iconClass":"togo-icon togo-icon-phone","summary":"Download the mobile apps to host or join sessions while you're on the go.","link":"https://support.logmeininc.com/gotowebinar/help/gotowebinar-for-mobile-devices-g2w050033","linkText":"Learn more"},{"heading":"Generate Reports","iconClass":"togo-icon togo-icon-file-txt","summary":"Learn how to run various reports and view session details from your past webinars.","link":"https://support.logmeininc.com/gotowebinar/help/generate-a-report-g2w090107","linkText":"Learn more"},{"heading":"Account & Billing","iconClass":"togo-icon togo-icon-lock-closed","summary":"Learn more about the Billing Center, changing plans, and managing your billing info.","link":"https://support.logmeininc.com/gotowebinar/help/billing-and-cancellation-faqs-g2w060014","linkText":"View FAQs"}]}

Top Videos

8:37

GoToWebinar Organizer Quick Start

Quickly get started with GoToWebinar as an organizer.

4:24

GoToWebinar Attendee Quick Start

Get started with GoToWebinar as an attendee.

6:49

GoToWebinar Audio Made Easy

Setup and adjust your GoToWebinar Audio options.


Other help topics

Sign up for a free live training

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What's new in GoToWebinar?

Keep track of what's going on with GoToWebinar and learn about our newest features and changes.

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Learn more about our browser-based app

The Instant Join app is one of the quickest and easiest ways to join a webinar - right from your web browser!

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Get help joining a webinar

Having trouble joining your webinar, downloading the software or connecting to audio? We can help!

Review FAQs

Switch audio modes in session

You can switch the audio mode you use to connect to the webinar while the event is in progress.

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Manage users in the Admin Center

Add and manage the users on your account, set up product defaults and configure user settings.

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Why am I being asked to log in?

If you're an attendee and you're stuck on a log-in screen, you probably reached that screen by mistake.

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