Getting Started

Multifactor Authentication User Guide

Learn how to set up and use multifactor authentication

1Sign In

Multifactor authentication (also known as MFA) is an added level of security that you can enable for your user account.



To get started, sign in to your account:

  1. Go to the Sign In & Security page at https://profile.logmeininc.com/signin-security.
  2. Enter your account email address, then click Next.
  3. Enter your account password, then click Sign in.

You have successfully accessed your account's Sign In & Security page.

Enter your email address and password to sign in

2Enable and Enroll

Next, enable enhanced security to begin the enrollment process via email verification:

  1. In the "Enhanced Security" section, click Set up.
  2. When prompted, click Continue to send an email containing a verification code to your account email address.
  3. Check your inbox and copy the verification code within the email.
  4. Paste the verification code into field on the enrollment screen and click Continue.
  5. When prompted with the confirmation screen, click Continue.

You have successfully enrolled your GoTo account via email verification.

Enhanced Security section on Security & Sign-In page

3Pair Mobile Device

Complete the enrollment process by pairing your GoTo account with a multifactor authentication app:

  1. On your mobile device, install a multifactor authentication app (such as LastPass Authenticator, Google Authenticator, etc.).
  2. Once installed, click Continue on the enrollment screen.
  3. Back on your mobile device, add a new account in your authenticator app (instructions will vary).
  4. When prompted, scan the QR code displayed on the enrollment screen with your device's camera (you may need to allow camera access). Alternatively, you can manually enter the verification code provided.
  5. Click Continue on the enrollment screen.
  6. Enter the time-based, one-time authentication code (displayed in your authenticator app) on the enrollment screen.
  7. Click Continue to return to the Sign In & Security page where the Enhanced Security setting is now enabled.

You have successfully completed enrollment for multifactor authentication and paired your mobile device.

Verification code in email and entered into enrollment screen

4Sign in Using MFA

Now that your account is enrolled, sign out then sign back in to be prompted to use multifactor authentication:

  1. In the top toolbar, click your avatar to open the user account drop-down menu, then select Sign Out.
  2. On the sign-in screen, enter your account email address, then click Next.
  3. Enter your account password, then click Sign in.
  4. Enter the code displayed in the authenticator app on your mobile device, then click Continue.

You have successfully signed in to your GoTo account using multifactor authentication on your paired mobile device.

Note: You will not be prompted to enter a code from your authenticator app every time you sign in to your account or during your active sign-in session. Please see below for details.

Code displayed in authenticator and entered on verification screen

5FAQs and Troubleshooting

View answers to frequently asked questions and troubleshooting topics.

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If you ever lose or replace the multifactor enabled device you use to sign in to your GoTo account, you can go through the enrollment process again on your new device. This will replace the previously established multifactor authentication paired to your account, so that your account authenticates with the most recently enrolled device.

Note: If you are using the LastPass Authenticator, you can enable Cloud Backup to create a backup of your paired accounts, then restore from Cloud Backup to seamlessly recover them in case you ever lose or replace your mobile device.


  1. Sign in to your GoTo account with your email address and password.
  2. When prompted to enter a code for multifactor authentication, click Set up a new mobile device.
  3. Follow the instructions from Step #2 above to complete the re-enrollment process and pair a new mobile device.
You may be prompted to enter a code from your authenticator app during the sign-in process if there are contributing high-risk factors involved with your sign-in session, which may include (but are not limited to) the following:
  • You are accessing a page containing sensitive information for your account
  • There is detection of unusual activity
  • There is a sign-in attempt from an unidentified and/or suspicious location

Once you have successfully authenticated, you will not be prompted again during your active sign-in session.

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