Setting up Your Organization
- About the Organization Tree
The Organization Tree is where you configure Rescue to match your support organization. It is displayed in the left panel of the Administration Center interface.
- How to Add a Master Administrator
Master Administrators have complete control over all areas of the Administration Center. They are the only users with access to the Global Settings tab.
- How to Add an Administrator
Administrators manage technicians and Technician Groups, generate reports, and more.
- How to Create an Administrator Group
An Administrator can belong to one Administrator Group at any time. You can include Administrator Groups within Administrator Groups.
- How to Create a Technician Group
Master Administrators can create Technician Groups anywhere in the organization, while administrators can only create groups under Technician Groups to which they are assigned.
- How to Add a Technician
Technician permissions are inherited from the Technician Group.
- How to Set Global Password Policies
Master Administrators can set password policies that apply to all users in the Rescue Lens organization.
- How to Restrict Access Based on IP Address
Use the IP Restriction feature to grant or deny access to Rescue according to specified IP address ranges.