Controlling How Sessions are Started and Managed
Administrators can define how new sessions (both private and Channel) can start and behave in the Technician Console for organizational units assigned to them.
- How to Set Connection Methods Available to Technicians
Choose which connection methods to make available to technicians on the Technician Console Create New Session dialog box.
- How to Set Private Sessions to Start Automatically
Administrators can set all PIN Code, Link, and SMS sessions to go directly from Connecting status to Active. Technicians will be unable to change the Auto-start Incoming Private Sessions option in the Technician Console.
- How to Set No Technician Available Behavior for Private Sessions
Set the default behavior in response to requests that arrive when no technician is available.
- How to Set Time-outs and Warnings