FAQ

Screen Recording and Screen Capture with Rescue Lens

Issue

Objective

Environment

Procedure

Answer

Rescue Lens allows you to record sessions and take screen captures during your Rescue Lens sessions.

Screen Recording

Availability Technician Console
Icon User-added image
Default storage location C:\Users\[username]\Documents where [username] is the username of the user logged in.

You can set the Screen Recording location to a different folder by going to Options > Screen Recording folder....

Tip: We recommend setting a default location on your local drive For example: C:\Screen_Recordings.
File format Session recordings are always saved as .mkv files. To view this file type use VLC player or download the mkv codec for windows.

Screen Capture

Availability Technician Console
Icon
User-added image

Tip:
 We recommend using the Freeze camera stream option before taking a Screen Capture for optimal results: 
 User-added image
Default storage location Default storage Location: In the rescue Technician Console, you are prompted for a location to save the capture, whenever you take a Screen Capture.

Tip: We recommend setting a default location on your local drive, for example: C:\Screen_Captures.
File format The default file type is .jpg. 

Cause

Resolution

Additional Information