FAQ

Rescue Lens won't access the iPhone camera. What can I do?

Issue

Objective

Environment

Procedure

Answer

Symptom

On an iOS device, Rescue Lens is unable to access the camera and  you get the following error message:
Rescue Lens has been denied access to your camera

Solution

  1. On your iOS device, tap Settings.
  2. Select Privacy.
  3. Select Camera.
  4. Toggle the switch next to Rescue Lens to the On position by tapping the UISwitch icon.
 

 

Cause

Resolution

Additional Information