FAQ

My LogMeIn host is disconnecting at "Verify Identity". What can I do?

Issue

Objective

Environment

Procedure

Answer

Symptom

When connecting to your host machine, your LogMeIn hangs at the Verify Identity stage and disconnects.

Cause

Windows caches Certificate Revocation Lists (CRL) and CA certificates to quickly verify certificate chains, which can cause the client to not pick up a new CRL until the locally cached CRL has expired.

Resolution

You must clear the Certificate Revocation List cache. To clear the cache, follow these steps.

Cause

Resolution

Additional Information