Working with System Information (Diagnostic Reports)
The System Info tab provides a snapshot of the current status of the customer's device to help you troubleshoot problems.
Restriction: The full set of system information is available only during a remote control session. During a chat-only or remote view session, basic browser-related information is displayed.
- During an active session, click the INFO button on the toolbar in the top-right corner of the console. The following view-only information is displayed.
- Memory usage
- Logical drives
- For detailed information, expand any system info item by clicking on it.