HELP FILE

Working with System Information (Diagnostic Reports)

The System Info tab provides a snapshot of the current status of the customer's device to help you troubleshoot problems.

Restriction: The full set of system information is available only during a remote control session. During a chat-only or remote view session, basic browser-related information is displayed.
  1. During an active session, click the INFO button on the toolbar in the top-right corner of the console. The following view-only information is displayed.
    • CPU
    • Memory usage
    • Logical drives
    • System
    • Processes
    • Network
  2. For detailed information, expand any system info item by clicking on it.