Starting Unattended Support Sessions
Unattended access allows an agent to connect to a remote computer when the customer is not present.
Note: The availability of the unattended support features depends on an account-level setting in the RescueAssist Administration Center.
Important: The customer's computer must be powered on and not in sleep mode for the agent to be able to launch an unattended session.
- Click the Devices tab of the RescueAssist Agent Web Console. Tip: Cannot see the Devices tab? Click the RescueAssist logo in the top-left corner of the console.
The list of devices set up for unattended access is displayed.
- Select a device from the list by hovering over it.
- Under Actions, click the Connect button.
A new session starts in a new instance of the Agent Web Console opened in a new browser tab providing remote access to the selected device.Tip: Cannot remote control the customer's device? Depending on your customer's device see either:
Unattended support sessions offer the same features and tools as those available during attended support sessions.
Tip: To execute advanced tasks, such as changing system settings, Restart the RescueAssist by LogMeIn application as a System Service.