HELP FILE

Starting Attended Support Sessions

  • Starting a Chat-only Session
    A chat-only session allows a support agent to engage in a two-way chat with a customer without requiring the customer to download any software.
  • Starting a Remote Control/Remote View Session
    Use Remote Control to operate the customer's device, or Remote View to view the customer's screen without taking control of the device.
  • Starting a SeeIt Camera Share Session
    The RescueAssist agent web console provides agents with a video-enabled support solution with integrated Voice over IP (VoIP). With RescueAssist, customers can use a smarthpone to stream secure, live video directly back to support agents. Agents can see the issue with their own eyes, enabling them to remotely guide customers through troubleshooting, problem resolution, product setup, claim reporting and more.