HELP FILE

RescueAssist Two-Step Verification

Two-step verification (also known as two-factor authentication) is an optional feature that adds a second layer of protection to your RescueAssist account by requiring members of your organization to set up an additional way of verifying their identity.

This article gives an overview of how to start using RescueAssist two-step verification. The main steps explained in detail below are:
  1. Administrators force members of their organization to use two-step verification for logging in to RescueAssist. This is set up in the Admin Center.
  2. Members of the RescueAssist organization required to use two-step verification set up the authenticator app to verify their identity
  3. Members of the RescueAssist organization log in using two-step verification.

Enable Two-Step Verification

Administrators can enable two-step verification at the account-level under Admin Settings in the RescueAssist Admin Center. When this setting is enabled, all RescueAssist users who belong to that account will be required to first set up two-step verification, then use a one-time code (generated from their linked mobile authenticator app) each time they log in to their RescueAssist account.

Set up Two-Step Verification

You will need both a desktop or laptop and a mobile device to complete the setup. It is recommended that you begin the process on your laptop or desktop.

  1. Upon entering your RescueAssist account credentials in the RescueAssist Web Console or the RescueAssist Admin Center, you are prompted to set up an additional way to verify your account.

    Click Continue.

    Note: If you have already set up two-step verification, skip to Log in using two-step verification below.
  2. An email is sent to the email address that identifies your account. This verifies that the correct user is interacting with the system.
  3. Go to your email account and open the "Email Verification" email, then copy the 6-digit code.
  4. In the Verification email has been sent dialog, enter or paste the code you copied from the email, and click Continue.
    Note: If you have not received the email, click send the email again.
  5. A dialog is displayed instructing you to install an authenticator app (for example, LastPass Authenticator) on your mobile device. On your mobile device, go to the app store and install an authenticator app. Once installation is complete click Continue.
    Tip: If you already have an authenticator app installed, you do not need to reinstall the app.
  6. The Connect to your mobile device dialog is displayed. Leave this window open on your desktop and complete the steps to register your authenticator app on your mobile device. You have the following options:
    • Scan a bar code (the QR code).

      or

    • Manually enter the code displayed in the authenticator app.
  7. Click Continue.
  8. Once you have linked your authenticator app with your RescueAssist account, the one-time authentication code is displayed in the mobile app, which you can now enter in the Enter setup code window and click Continue.
  9. Click Continue to access the application, which will require you to enter a new code in order to log in and use RescueAssist.

Log in using two-step verification

Members of a RescueAssist account for which two-step verification is set up can log in to RescueAssist by following the below procedure.

  1. Enter your RescueAssist account credentials in the RescueAssist Web Console or the RescueAssist Admin Center.
  2. A dialog is displayed asking you to enter the code from your authenticator app.
  3. Open the authenticator app on your mobile device, then enter the code displayed in the app into the dialog, and click Continue to log in.

Reset two-step verification

If you ever lose or replace your two-factor enabled device, you can go through the enrollment process again on your new device. This will replace the previously established two-step verification tied to your account, so that RescueAssist authenticates with the most recently enrolled device.

Note: If you are using the LastPass Authenticator, you can use LastPass Authenticator's cloud backup to restore your multi-factor tokens if you lose or replace your phone. You can reinstall LastPass Authenticator on your mobile device, and your account credentials are available on the device, including your two-factor tokens.

Set up a new mobile device:

  1. Enter your RescueAssist account credentials in the RescueAssist Web Console or the RescueAssist Admin Center.
  2. When prompted to enter your two-step verification code, click Set up a new mobile device.
  3. Follow the instructions in Set up Two-Step Verification.