HELP FILE

RescueAssist for Agents

  • Working with Attended Support Sessions
    Attended support sessions are those in which a customer is at their computer or on a mobile device to join the support session with the agent using a support key.
  • Working with Unattended Support Sessions
    Unattended access allows an agent to connect to a remote computer when the customer is not present.
  • Working with Reporting
    You can use session reports to view detailed descriptions about past support sessions within specified date ranges, as well as export them to .HTML, .PDF, .XLS, or .CSV files.